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Catalog
Download the BMC Educational Services Course Catalog.

Airport Simulation - BSM International
BSM International has been designed to provide a good understanding of IT Service Management processes and functions. You are assumed to be involved with the service delivery process, as providers or consumers, and to have a basic understanding of the way the organization works. Click here to see an introductory movie clip.


Course Duration: 1 day



Recommended Prerequisites:
   You are assumed to be involved with the service delivery process, as providers or consumers, and to have a basic understanding of the way the organization works. There are no further specific pre-requisites.

 Full Description

Product Id: ITIL-ASIM-0100  
"There are no current schedules listed for this course, to request this course, click here."

  

AlarmPoint Administrator
This 4-day course will teach the student basic information about the AlarmPoint product including installation, configuration and general product usage. In addition, students will learn how to administer users, devices, groups, etc.

Course Objectives:

  • AlarmPoint overview
  • Implementation – testing through to production
  • Using AlarmPoint
  • AlarmPoint Integrations and Scripting
  • System Configuration
  • Configuring Notification Engines
  • AlarmPoint Java Client
  • Modifying Alarmpoint Scripts
  • Hands-On Building an Integration
  • AlarmPoint Advanced Topics
  • AlarmPoint Installation Considerations
  • Deployment and Troubleshooting
  • Designing a Successful Data Integration
  • Subscriptions
  • Advanced Messaging
  • Web Services

    Course Duration: 4 days

     Full Description

    Product Id: ALM-4-09      

    		•  Schedules

    AlarmPoint Advanced
    This course is offered to build upon knowledge gained in the base AlarmPoint Administrator Course. The focus of this course is to educate students in more advanced topics around installation, configuration and customization and extension of the AlarmPoint product. The training exercises focus on building a complete solution with the available AlarmPoint toolkits, including custom integrations, web page development, web services, and data synchronization.
    Course Duration: 5 days

     Full Description

    Required Prerequisites:
       Registration for: AlarmPoint Administrator

    Product Id: ALM-5-09      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    BMC Analytics for BSM 2.x: Administering (WBT)
    This online course introduces students to the reporting capabilities of BMC Analytics for BSM. The course focuses primarily on giving students a basic understanding of the architecture, concepts, and reporting functions. Additionally, students will learn to create and customize reports specific to their environment.

    Course Duration: 2 hours



     Full Description

    Product Id: RSMG-ABSM-0200      

    		 Schedules

    BMC Atrium CMDB 2.x: Administering - Part 1 (WBT)
    This course covers the need for, and importance of, the BMC Atrium CMDB and its role in Business Service Management and ITIL processes.

    Course Duration: 6 hours



    Recommended Prerequisites:
       ITIL® Foundation Certification

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)

    Product Id: RSMG-ACM1-0210      

    		 Schedules

    BMC Atrium CMDB 2.x: Administering - Part 2
    Students will learn how the Atrium product enables the ITIL® Configuration Management process to function at its optimum level. The course is structured using a real world case study that represents typical issues Configuration Managers deal with as they begin to implement the Configuration Management Process using BMC Atrium.

    Course Duration: 5 days



    Recommended Prerequisites:
       BMC Remedy AR System 7.x: Administering - Part 3
       ITIL® Foundation Certification

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 1 (WBT)

    Product Id: RSMG-ACM2-0210      

    		 Schedules

    BMC Atrium CMDB 2.x: Administering - Part 3
    BMC Atrium CMDB 2.x: Administering - Part 3 covers many advanced topics for the administration, implementation, and configuration of the BMC Atrium CMDB.

    Course Duration: 5 days



    Recommended Prerequisites:
       BMC Remedy AR System 7.x Administering - Part 3
       ITIL® Foundation Certification

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Atrium CMDB 2.0: Implementation Best Practices
                   or BMC Atrium CMDB 2.x: Administering - Part 2

    Product Id: RSMG-ACM3-0210      

    		 Schedules

    BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)
    The BMC Atrium CMDB 7.5: Administering – Part 1 course identifies basic BMC Atrium CMDB functionality. Concepts are taught through engaging activities and demonstrations.

    Course Duration: 6 hours



     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)

    Product Id: RSMG-ACM1-0750      

    		 Schedules

    BMC Atrium CMDB 7.5: Administering - Part 2
    BMC Atrium CMDB 7.5: Administering – Part 2 extends the concepts that were introduced in Part 1. Students will learn how the Atrium product enables the ITIL® Configuration Management process to function at its optimum level. The course is structured using a real-world case study that represents typical issues Configuration Managers deal with as they begin to implement the Configuration Management Process using BMC Atrium. The course will take the student from the initial stages of planning the implementation of the Atrium CMDB to a complete implementation. The student will learn best practices for modifying the Common Data Model (CDM), collecting the data, and merging the collected data into a production CMDB. The student will also learn how to integrate the Atrium CMDB with other BMC ITSM products and how to perform basic maintenance activities.

    Course Duration: 5 days

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 2
           And
       Registration for: BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)

    Product Id: RSMG-ACM2-0750      

    		 Schedules

    BMC Atrium Core CMDB 7.5: What's New (WBT)

    This online course provides BMC Atrium CMDB 2.x managers, administrators, and developers with an overview of the new features and functionality of BMC Atrium CMDB 7.5.

    Course Duration: 4 hours



    Recommended Prerequisites:
       BMC Atrium CMDB 2.x: Administering – Part 1 (WBT)
    BMC Atrium CMDB 2.x: Administering – Part 2
    BMC Atrium CMDB 2.x: Administering – Part 3

     Full Description

    Product Id: RSMG-ACMW-0750          		 Schedules

    BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 1
    This course provides an understanding of the key concepts and core functionality of BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery) version 8.0. On completion of the course, participants will be able to install and deploy BMC Atrium Discovery 8.0 for data center baseline projects.

    Recommended Prerequisites:
       None

     Full Description

    Product Id: RSMG-ADA1-0800          		 Schedules

    BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 2
    This course enables participants to extend and maintain a BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery) deployment beyond the initial baseline.

    Recommended Prerequisites:
       Familiarity with the Linux command line

     Full Description

    Required Prerequisites:
       Registration for: BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 1

    Product Id: RSMG-ADA2-0800          		 Schedules

    BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 3
    This course enables participants to extend discovery using the product’s Pattern Language to discover and model complex custom software and business applications.

    Recommended Prerequisites:
       Knowledge of simple regular expressions and scripting languages such as Perl, Python, or Bash

     Full Description

    Required Prerequisites:
       Registration for: BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 1

    Product Id: RSMG-ADA3-0800          		 Schedules

    BMC BladeLogic 7.5: Foundation - Part 1 (WBT)
    The BMC BladeLogic 7.5: Foundation – Part 1 online course introduces students to the core components that comprise the BMC BladeLogic environment and the user interface used to provide end-user functionality. Through examples, students learn about key benefits and features of the BMC BladeLogic Operations Manager Suite. Students are also introduced to the technology and concepts that drive the BMC BladeLogic solution, including IT Infrastructure Library® (ITIL®) best practices, and related concepts associated with the practice of Business Service Management (BSM) disciplines. Students will learn about the architecture of the BMC BladeLogic solution, and concepts and terminology relating to product functionality.

    Course Duration: 4 hours


    Recommended Prerequisites:
       Students should have a basic understanding of UNIX and Microsoft Windows operating systems, relational databases, network and application server administration, and client server application deployment.

     Full Description

    Product Id: RSMG-BLIW-0750      

    		 Schedules

    BMC BladeLogic 7.5: Foundation and Reporting - Part 2
    This five day instructor-led course is designed for BMC BladeLogic administrators and users responsible for implementing and managing client/server business applications, ensuring compliance with company or government policies related to Configuration Management, and managing content on servers.



    Recommended Prerequisites:
       Students should have a basic understanding of UNIX and Microsoft Windows operating systems, relational databases, network and application server administration, and client-server application deployment.

     Full Description

    Required Prerequisites:
       Registration for: BMC BladeLogic 7.5: Foundation - Part 1 (WBT)

    Product Id: RSMG-BLFD-0750      

    		 Schedules

    BMC Configuration Automation for Networks 5.2: Administration

    This course is designed for students who have a solid understanding of BMC Configuration Automation for Networks (BCAN) and are interested in more advanced topics. Students will learn how to install and configure the windows version of BCAN, integrates BCAN with 3rd party software, become familiar with different troubleshooting techniques, and learn effective administration techniques. Hands-on lab exercises allow the student to practice concepts presented in class.

    Course Duration: 1 day


    Recommended Prerequisites:
       Network engineering and/or operations experience including:
    • Installation and administration of network applications on Linux, Solaris, and Microsoft Windows platforms
    • Experience administering other third-party network management systems
    • Experience maintaining integrations with other network enablement tools such as event management systems, TACACS+, RADIUS, syslog, TFTP, FTP, SCP, and SSH


     Full Description

    Required Prerequisites:
       Registration for: BMC Configuration Automation for Networks 5.2: Operations

    Product Id: RSMG-CANA-0520          		 Schedules

    BMC Configuration Automation for Networks 5.2: Operations
    In this class, students will learn how to use BMC Configuration Automation for Networks (BCAN) in administering their network on a day-to-day basis. The course provides extensive hands-on exercises with the BCAN user interface and covers all major aspects of using the BCAN software. This course is designed for the student who is new to BCAN, and is a prerequisite for the BMC Configuration for Networks Administration course. Learners will benefit from in-depth presentations and demonstrations from expert instructors. Hands-on lab exercises in a virtual environment provide the opportunity for practical application of the presented concepts, methods, and procedures.

    Course Duration: 2 days



    Recommended Prerequisites:
       Network engineering and/or operations experience including:
    • Managing and configuring IP-based networks
    • Configuring network devices, from one or more vendors, deployed in the production network
    • Operating network applications installed on Linux, Solaris, or Microsoft Windows platforms


     Full Description

    Product Id: RSMG-CANO-0520          		 Schedules

    BMC Configuration Management 7.x: Administering - Part 1 (WBT)
    The BMC Configuration Management 7.x: Administering - Part 1 online course introduces students to the core components that comprise the BMC Configuration Management environment.

    Course Duration: 2 hours



     Full Description

    Product Id: RSMG-CAA1-0720      

    		 Schedules

    BMC Configuration Management 7.x: Administering - Part 2
    In this course students learn the skills necessary to apply, install, and configure components of the Configuration Management product line. Building on the real-world scenarios, this course gives participants hands-on practice implementing Configuration Management solutions.

    Course Duration: 5 days



     Full Description

    Required Prerequisites:
       Registration for: BMC Configuration Management 7.x: Administering - Part 1 (WBT)

    Product Id: RSMG-CAA2-0720      

    		 Schedules

    BMC Configuration Management 7.x: Creating Packages
    In this course, students learn how to create different types of packages for content distribution that adhere to best practices.

    Course Duration: 2 days



     Full Description

    Required Prerequisites:
       Registration for: BMC Configuration Management 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Configuration Management 7.x: Administering - Part 2

    Product Id: RSMG-CMCP-0700      

    		 Schedules

    BMC Configuration Management 7.x: Implementation Workshop
    In this hands-on workshop, participants augment knowledge acquired in the previous training to create a complete Configuration Management solution.



     Full Description

    Required Prerequisites:
       Registration for: BMC Configuration Management 7.x: Administering - Part 2
           And
       Registration for: BMC Configuration Management 7.x: Administering - Part 1 (WBT)

    Product Id: RSMG-CMCW-0700      

    		 Schedules

    BMC CONTROL-M & BMC CONTROL-M/Restart Basic (WBT)
    This mainframe web-based course is designed to give the student a working knowledge of BMC CONTROL-M, job scheduling and production control system, and BMC CONTROL-M/Restart, an automated job restart system.

    Course Duration: 8 hours



     Full Description

    Product Id: CTRL-MRSW-0620      

    		 Schedules

    BMC CONTROL-M & BMC CONTROL-M/Restart: Advanced
    This course is designed for intermediate users who are comfortable with the basics of the product and are ready to delve into advanced features and customization of the product. Students will learn the internals of IOA, BMC CONTROL-M, and BMC CONTROL-R. The course structure is primarily lecture.  SMP/E knowledge is helpful.  Prior product knowledge of CONTROL-M/R is recommend and knowledge of IBM basic assembler programming and JCL is helpful.

    Course Duration: 4 days



    Recommended Prerequisites:
       SMP/E knowledge is helpful. Prior product knowledge of CONTROL-M/R. Knowledge of IBM basic assembler programming and JCL is helpful.

     Full Description

    Required Prerequisites:
       Attended: BMC CONTROL-M & BMC CONTROL-M/Restart: Basic

    Product Id: CTRL-MRSA-0610      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC CONTROL-M & BMC CONTROL-M/Restart: Basic
    This course is designed to give the student a working knowledge of BMC CONTROL-M, Job Scheduling and Production Control System, and BMC CONTROL-M/Restart, an automated Job Restart system.  A basic knowledge of MVS JCL and file structure is recommended.

    Course Duration: 4 days



    Recommended Prerequisites:
       General: Basic knowledge of MVS JCL and file structure

     Full Description

    Product Id: CTRL-MRSB-0620      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC CONTROL-M 6.4: What's New (WBT)
    The BMC CONTROL-M 6.4: What's New online course is designed to introduce CONTROL-M users and administrators to the new features of the CONTROL-M product line that enhance security, extend auditing capabilities, lower the cost of maintaining the batch scheduling environment, reduce deployment time, provide new functionality in the user interfaces, and extend product administration capabilities. After completing the course, students will be able to describe the most significant enhancements to the CONTROL-M product in the v6.4 releases of CONTROL-M/Enterprise Manager, CONTROL-M/Server, CONTROL-M Configuration Manager, and CONTROL-M/Agent. .

    Course Duration: 1 hour



     Full Description

    Product Id: CTRL-CMWN-0640      

    		 Schedules

    BMC CONTROL-M for Distributed Systems 6.3: Certification Boot Camp
    This is a high-intensity immersion course designed to prepare the student to take the BMC CONTROL-M for Distributed Systems Certified Engineer Test. This test will be administered at the end of the class. The class days will be long (between 9 and 11 hours a day) and will include additional reading assignments each evening. Time will be allotted on Friday to take the two-hour certification examination. General experience installing and maintaining applications on UNIX and Microsoft Windows is recommended.

    Course Duration: 5 days



     Full Description

    Required Prerequisites:
       Attended: BMC CONTROL-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT)

    Product Id: CTRL-MDSB-0630      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC CONTROL-M for Distributed Systems 6.4: Certification Boot Camp
    This is a high-intensity immersion course designed to prepare the student to take the BMC CONTROL-M for Distributed Systems Certified Engineer Test. This test will be administered at the end of the class. The class days will be long (between 9 and 11 hours a day) and will include additional reading assignments each evening. Time will be allotted on Friday to take the two-hour certification examination. This class covers topics from the BMC CONTROL-M/Enterprise Manager 6.4: Scheduling – Part 3 and the BMC CONTROL-M/Enterprise Manager 6.4: Administering classes to prepare students for the certification test. Students will work through a case study that includes many of the challenges encountered during an implementation. Students are given the opportunity to work through these challenges with hands-on labs. Best-practice processes for using the monitoring, scheduling, and administration tools will be introduced and students will practice using these tools throughout the case study.

    Course Duration: 5 days

     Full Description

    Required Prerequisites:
       Registration for: BMC CONTROL-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT)

    Product Id: CTRL-MDSB-0640      

    		 Schedules

    BMC CONTROL-M/Enterprise Manager 6.3: Administering
    This course provides instruction and hands-on practice in the setup, administration, and customization options of CONTROL-M/Enterprise Manager, CONTROL-M/Server, CONTROL-M Agents, CONTROL-M Control Modules, CONTROL-M/Forecast, and BMC Batch Impact Manager. Familiarity with the native editor on the platforms used, especially the Unix vi editor is recommended as well as knowledge of Unix and MS Windows operating systems.

    Course Duration: 5 days



    Recommended Prerequisites:
       Familiarity with the native editor on the platforms used, especially the Unix vi editor. Knowledge of Unix and MS Windows operating systems. BMC CONTROL-M/Enterprise Manager 6.3: Scheduling - Part 2 recommended

     Full Description

    Required Prerequisites:
       Registration for: BMC CONTROL-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT)

    Product Id: CTRL-MEMA-0630      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC CONTROL-M/Enterprise Manager 6.3: Scheduling - Part 2
    This course builds on the foundation provided by BMC CONTROL-M/Enterprise Manager 6.3: Scheduling, Part 1. It covers various aspects of scheduling jobs and managing a batch scheduling environment. Using BMC CONTROL-M/Enterprise Manager to monitor and manage a batch scheduling environment is recommended, as well as other topics covered in the Part 1 WBT.

    Course Duration: 4 days



    Recommended Prerequisites:
       Required Knowledge: Using BMC CONTROL-M/Enterprise Manager to monitor and manage a batch scheduling environment, and other topics covered in the Part 1 WBT.

     Full Description

    Required Prerequisites:
       Passed: BMC CONTROL-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT)

    Product Id: CTRL-MSP2-0630      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC CONTROL-M/Enterprise Manager 6.3: Scheduling - Part 3
    This course is designed for CONTROL-M users who have some experience with the product, and particularly are familiar with the process of creating basic job processing definitions and monitoring the environment. The class is designed for students who have completed the BMC CONTROL-M/Enterprise Manager 6.3: Scheduling - Part 2 class, who need more advanced enterprise production management skills.

    Course Duration: 4 days



     Full Description

    Required Prerequisites:
       Passed: BMC CONTROL-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT)
           And
       Attended: BMC CONTROL-M/Enterprise Manager 6.3: Scheduling - Part 2

    Product Id: CTRL-MSP3-0630      

    		 Schedules

    BMC CONTROL-M/Enterprise Manager 6.3: Scheduling Part 1 - FR
    Futurs utilisateurs de CONTROL-M (Systèmes distribués), pilotes, analyste d’exploitation et administrateurs

    Course Duration: 2 days Offered only in France

     Full Description

    Product Id: CTRL-MSP1-0630      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC CONTROL-M/Enterprise Manager 6.3: Using (WBT)
    The BMC CONTROL-M/Enterprise Manager 6.3: Using tutorial is designed to provide CONTROL-M Schedulers with the knowledge and skills they require to navigate in a production environment using the BMC CONTROL-M/Enterprise Manager v. 6.3 user interface.

    Course Duration: 4 hours



     Full Description

    Product Id: CTRL-MOPR-0630      

    		 Schedules

    BMC CONTROL-M/Enterprise Manager 6.4: Administering
    This course is designed for intermediate users who are comfortable with the basics of the BMC CONTROL-M/Enterprise Manager product, but are ready to delve into advanced product features and customization. Approximately six months of experience using the product is assumed. Minor emphasis is placed on running CONTROL-M products on UNIX platforms, but generally this course is applicable to both UNIX and Microsoft Windows environments.
    Course Duration: 5 days


     Full Description

    Required Prerequisites:
       Registration for: BMC CONTROL-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT)

    Product Id: CTRL-MEMA-0640          		 Schedules

    BMC CONTROL-M/Enterprise Manager 6.4: Scheduling - Part 2
    This course is designed for IT professionals who are responsible for using CONTROL-M products to monitor and manage a production environment, whose responsibilities include creating job definitions. The course covers product usage of CONTROL-M/EM and CONTROL-M/Desktop. CONTROL-M/EM is a monitoring and management tool for the enterprise production environment. It allows users to manage job processing across all platforms supported by CONTROL-M and CONTROL-M agents. Much of the course covers the creation of job processing definitions using the companion product CONTROL-M/Desktop. Hands-on labs allow participants to apply the procedures and concepts presented in the class.

    Course Duration: 3 days

    Recommended Prerequisites:
       BMC Control-M 6.4: What's New (WBT) and BMC Control-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT) are recommended before taking Control-M 6.4: Scheduling - Part 2

     Full Description

    Product Id: CTRL-MSP2-0640      

    		 Schedules

    BMC CONTROL-M/Enterprise Manager 6.4: Scheduling - Part 3
    This course is designed for CONTROL-M users who have some experience with the product, and particularly are familiar with the process of creating basic job processing definitions and monitoring the environment. The class is designed for students who have completed the BMC CONTROL-M/Enterprise Manager 6.4: Scheduling – Part 2 class, who need more advanced enterprise production management skills. The topics go into greater depth in areas such as control modules, AutoEdit variables, utilities, shouts, Node Groups, job post-processing, resources, reporting, and New Day Processing. In many production environments, certain users will assume, over time, a coordinating or management role that requires advanced skills, and these types of skills are the focus of this course. Many of the resources that are established in the production environment are shared by all schedulers, and therefore needs arise for coordinating actions by someone very familiar with the functionality of the product. Examples of such functions that are covered in this class include: managing ViewPoints and their associated components; managing CONTROL-M components such as gateways to ensure that they are up and functioning properly; deleting old alerts; ensuring that statistics are being compiled; administering and updating security privileges; security auditing; creating and changing Shout Destination tables; load balancing; and managing calendars. Hands-on labs allow the participants to experience and experiment with the concepts presented in the class.

    Course Duration: 2 days

    Recommended Prerequisites:
       Six months experience with product family recommended.

     Full Description

    Required Prerequisites:
       Registration for: BMC CONTROL-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT)
           And
       Registration for: BMC CONTROL-M/Enterprise Manager 6.4: Scheduling - Part 2

    Product Id: CTRL-MSP3-0640      

    		 Schedules

    BMC CONTROL-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT)
    The BMC CONTROL-M/Enterprise Manager 6.x: Scheduling - Part 1 tutorial is designed to provide CONTROL-M Schedulers with the knowledge and skills they require to navigate in a production environment using the BMC CONTROL-M/Enterprise Manager v. 6.3 user interface, and to create and schedule basic jobs using CONTROL-M/Desktop.

    Course Duration: 6 hours



     Full Description

    Product Id: CTRL-MSP1-0630      

    		 Schedules

    BMC Dashboards for BSM 2.x: Administering (WBT)
    This course covers the need for and importance of the BMC Dashboards for BSM product and its role in Business Service Management (BSM) and IT management. Experience using and navigating BMC IT Service Management applications and/or Service Impact Manager is recommended.

    Course Duration: 3 hours



     Full Description

    Product Id: RSMG-DBBA-0200      

    		 Schedules

    BMC Event Management 7.x: Administering - FR
    Ce cours apporte les bases indispensables à la compréhension, l’utilisation et l’administration de la solution d’hypervision et de gestion d’impacts BMC Impact Manager.

    Cette formation aborde les points suivants :

  • Les composants de la solution BMC Impact Manager,
  • L’installation et la configuration des composants,
  • Les events collectors, les groups ainsi que les policies.

    Course Duration: 4 days - Offered only in France.

     Full Description

    Product Id: RSMG-BEMG-0720      

    		•  Schedules

    BMC Event Management 7.x: Development - FR
    Ce cours s'adresse à des participants qui souhaitent se familiariser avec les concepts des solutions de gestion événementielle et de gestion de services métiers et en découvrir et exercer les fonctionnalités essentielles afin de mettre en oeuvre les solutions BMC Event Manager et BMC Service Impact Manager.

    Course Duration: 3 days - Offered only in France.

     Full Description

    Product Id: RSMG-BEMD-0510      

    		 Schedules

    BMC Event Manager 7.x: Administering
    To get the most value from Business Service Management (BSM), you need to get the most value from BMC Event Manager. Understanding of system administration or network management concepts as well as familiarity with event management in an enterprise environment is recommended.

    Course Duration: 5 days



    Recommended Prerequisites:
       Understanding of system administration or network management concepts. Familiarity with event management in an enterprise environment.

     Full Description

    Product Id: RSMG-BEMG-0720      

    		 Schedules

    BMC Identity Management Suite 7.5: Core Components
    This course encompasses the BMC Identity Management Suite v7.5 core components: the Suite 7.5 interface, User Administration Manager, Password Manager, and Compliance Manager. In addition to gaining experience with the installation and configuration of core components, you will learn about Suite 7.5 architecture and the relationships between various components.

     Full Description

    Product Id: BSMG-MSCC-0750      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    BMC Identity Management: Administering - Part 1
    This course provides instruction in the setup, implementation, and customization options of the Enterprise SecurityStation (ESS) graphical user interface (GUI).

    Course Duration: 4 days



     Full Description

    Product Id: BSMG-SBAS-0330      

    		 Schedules

    BMC Identity Management: Administering - Part 2
    This course provides instruction and hands-on practice in the setup, implementation, and customization options of the Enterprise SecurityStation (ESS) server, BMC Identity Management Agents, and BMC Identity Management/Password Manager. Recommended for exits and pre/post scripts: UNIX Shell script programming, Windows Batch programming, or TCL script programming. Basic knowledge of the functioning of the Enterprise SecurityStation (ESS) Console or Windows GUI is also recommended.

    Course Duration: 4 days



    Recommended Prerequisites:
       Basic knowledge of the functioning of the Enterprise SecurityStation (ESS) Console or Windows GUI. Recommended for exits and pre/post scripts: UNIX Shell script programming, Windows Batch programming, or TCL script programming.

     Full Description

    Required Prerequisites:
       Registration for: BMC Identity Management: Administering - Part 1

    Product Id: BSMG-SADV-0330      

    		 Schedules

    BMC Middleware Management - Enterprise Application Integration v2.1.0 Technical Training
    An in-depth look at BMC MM Enterprise Application Integration is presented in a three-day course including hands on labs and real life examples. This class will prepare the student to tailor BMC MM Enterprise Application Integration to their own enterprise. Topics include the installation, configuration, and transfer management. Students will learn to setup scheduler local/remote tasks and events, store-and-forward profiles, point-to-point transfer profiles, file adapters for WebSphere MQ, ODBC brokers for WebSphere MQ, and email adapters for files.

    Recommended Prerequisites:
       WebSphere MQ Technical Boot Camp or previous experience.

     Full Description

    Product Id: MSMQ-BEAI-0210      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    BMC Middleware Management - Performance & Availability Developers Training
    Using BMC MM P&A for all its management capabilities. This 2-day course was specifically designed for clients who are using BMC MM Performance and Availability as the sole user interface to their MQ environments. This class demonstrates the power and breadth of BMC MM P&A when used in conjunction with an end-to-end development life cycle for WebSphere MQ and Message Broker application development initiative. This class educates developers on the many BMC MM P&A features and functions as well as hands-on labs for viewing message content in queues, analysis of MQMD header fields during unit testing, creating an end-to-end regression test view that can be used for functional system testing troubleshooting, and also creating a performance test scenario using WebSphere Message Broker to establish a performance baseline for message flows. Developers analyze the performance output and implications to the Message Broker architecture.

    Recommended Prerequisites:
       
  • BMC Middleware Management: P&A Technical Training or previous experience preferred
  • Knowledge of WebSphere MQ
  • Experience with WebSphere Message Broker

     Full Description

    Product Id: MSMQ-BPDV-0410      
    "There are no current schedules listed for this course, to request this course, click here."
    		•   

    BMC Middleware Management - Performance & Availability Historical Reporting
    This course is designed for advanced BMC MM Performance and Availability customers needing the technical training to create customized reports using data from the BMC MM P&A database. Students will learn to use the data dictionary to create their own SQL to generate queries and populate their own reports. Discussion and hands on labs will be used to help students understand the report data and implications for capacity and performance analysis.

    Recommended Prerequisites:
       
  • BMC Middleware Management: Performance and Availability v4.1 Technical Training or previous experience
  • Knowledge of SQL

     Full Description

    Product Id: MSMQ-BPHS-0410      
    "There are no current schedules listed for this course, to request this course, click here."
    		•   

    BMC Middleware Management - Performance & Availability Technical Training
    An in-depth look at Middleware Management Performance and Availability for WebSphere MQ is presented in a three-day course including hands on labs and real life examples. This class will prepare the student to tailor Middleware Management Performance and Availability to their own WebSphere MQ enterprise. Students will learn how to install and setup event alerts, develop custom displays for object monitoring, capture historical data, develop custom charts and reports, and secure their environment. Focus will be placed on leveraging the power of BMC Middleware Management Performance and Availability in enterprise monitoring including discussion of the extensions for Oracle, DB2 and WebSphere Application Server.

    Recommended Prerequisites:
       WebSphere MQ Technical Boot Camp or previous Experience

     Full Description

    Product Id: MSMQ-BPAD-0410      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    BMC Middleware Management - Performance & Availability v3.3 EAAPI Training
    This course presents the details of the BMC MM Performance and Availability Java Agent Extension API (EAAPI) with emphasis on preparing students to successfully implement their own agent extensions. Topics include a review of BMC MM P&A Architecture and functionality, data hierarchy, extension design issues, and a comprehensive study of the Java classes comprising the EAAPI and the Extension Framework. Hands-on labs will take the student through the entire process of coding and implementing an extension with special emphasis on having the student finish the class with a useable extension prototype for their own application(s).

     Full Description

    Product Id: MSMQ-BPEA-0330      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    BMC Middleware Management - Service Oriented Architecture for Project Managers
    This course is designed to introduce service oriented architecture concepts for effective management of SOA projects. This course will cover terminology and concepts for business analysts, managers, service partners, and project managers who are new to SOA and will be delivering projects in an SOA environment. Service management and business integration concepts are introduced for building Architectural Arches and help categorize SOA Domains. As common services are established, the Integrated Wheel House Project Life Cycle helps students to adapt software development integration successes to their own project methodology. The Wheel House Project Life Cycle approach provides an organized technical approach to assigning tasks and responsibilities to development teams that contributes to end-to-end business process delivery. The Wheel House is vital to every organization’s SOA planning and implementation efforts. No other course will provide you with these tools and templates for planning and executing a successful SOA project.

    Recommended Prerequisites:
       Basic understanding of the project complexities of managing application development project initiatives.

     Full Description

    Product Id: MSMQ-BSOA-0100      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    BMC Middleware Management - Transaction Monitoring v4.1 Developers Training
    This four-day training course presents an in-depth look at Business Transaction Monitoring with BMT MM Transaction Monitoring including hands-on labs and model development. This class will prepare the student to successfully deploy transaction monitoring in their own enterprise. Topics include the installation and configuration, modeling transactions, capturing SLA metrics, historical reporting, and configuration of event monitoring. Additional focus will be placed on leveraging the power of BMC MM Transaction Monitoring for faster problem identification and resolution, access to real-time transaction status and counts.

    Recommended Prerequisites:
       
  • Previous Experience with WebSphere MQ
  • Java or other programming experience.

     Full Description

    Product Id: MSMQ-BTDV-0410      
    "There are no current schedules listed for this course, to request this course, click here."
    		•   

    BMC Performance Assurance (MS Windows Console)
    This is an introductory course designed to teach basic concepts and familiarize the student with the functionality of the product. Familiarity with your Distributed Systems environment, including: hardware, operating systems, databases, release levels, important workloads or processes, etc is recommended. Familiarity with basic Windows NT/2000 concepts is assumed.

    Course Duration: 4 days



    Recommended Prerequisites:
       Familiarity with your Distributed Systems environment, including: hardware, operating systems, databases, release levels, important workloads or processes, etc. - Familiarity with basic Windows NT/2000 concepts is assumed.

     Full Description

    Product Id: IFMG-PPAW-0740      

    		 Schedules

    BMC Performance Assurance (UNIX® Console)
    This is an introductory course designed to teach basic concepts and familiarize the student with the functionality of the product, using the UNIX version of the BMC Performance Assurance console. Experience with both the UNIX and Windows Operating Systems, familiarity with your own distributed systems environment as well as knowledge of physical and logical volumes and file system management is recommended.

    Course Duration: 4 days



    Recommended Prerequisites:
       Experience with both the UNIX and Windows Operating Systems. Familiarity with your own distributed systems environment. Knowledge of physical and logical volumes and file system management

     Full Description

    Product Id: IFMG-PPAU-0740      

    		 Schedules

    BMC Performance Assurance: Advanced
    This course focuses on the use of Analyze and Predict to develop models of your environment that you can use to predict the behavior of systems under different conditions, such as increased workloads, system upgrades, or consolidating servers. Completion of either of the below courses is required.

    Course Duration: 4 days



    Recommended Prerequisites:
       Completion of either of the following courses:

     Full Description

    Required Prerequisites:
       Registration for: BMC Performance Assurance (MS Windows Console)
                   or BMC Performance Assurance (UNIX® Console)

    Product Id: IFMG-PPAA-0740      

    		 Schedules

    BMC Performance Assurance: Visualizer
    This course offers detailed lectures, demonstrations and hands-on labs to help you quickly gain a working knowledge of the many graphs and reports which Visualizer is capable of producing.  Experience with both the Unix and/or Windows Operating Systems as well as familiarity with your own distributed systems environment and knowledge of system measurements and metrics are recommended.

    Course Duration: 3 days



    Recommended Prerequisites:
       Experience with both the Unix and/or Windows Operating Systems. Familiarity with your own distributed systems environment. Knowledge of system measurements and metrics. Completion of either of the following courses:

     Full Description

    Required Prerequisites:
       Registration for: BMC Performance Assurance (MS Windows Console)
           And
       Registration for: BMC Performance Assurance (UNIX® Console)

    Product Id: IFMG-PPAV-0422      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Performance Manager 3.x: Development - Part 1
    This is a boot camp style course that covers multiple areas of development in a one week period. It will jump start you right into the architecture of the PATROL Agent and the Portal and the requirements for creating knowledge modules and performance managers.

    Class hours will consist of 10 hour days



     Full Description

    Required Prerequisites:
       Registration for: BMC Performance Manager Solutions Overview (WBT)
           And
       Registration for: BMC Performance Manager Console 7.x: Administering - Part 1

    Product Id: IFMG-PMD1-0360      

    		 Schedules

    BMC Performance Manager 3.x: Development - Part 2
    This course is the second part of the BMC Performance Manager 3.x Development course. It is designed for experienced PSL programmers or developers who do extensive PSL coding; individuals who work with the developer SDK for the Portal; and for those who develop Performance Manager integrated knowledge modules (KMs) for the Portal.



     Full Description

    Required Prerequisites:
       Registration for: BMC Performance Manager 3.x: Development - Part 1

    Product Id: IFMG-PMD2-0360      

    		 Schedules

    BMC Performance Manager Certification Boot Camp
    This is a high-intensity immersion course designed to prepare the student to take the BMC Patrol Central Architecture Certified Engineer Test. This test will be administered at the end of the class. Equivalent PATROL experience is recommended. The Class hours will consist of a 10 hour day with time on Friday to take the 1.5 hour test.

    Course Duration: 5 days



    Recommended Prerequisites:
       Students with equivalent PATROL experience.

     Full Description

    Required Prerequisites:
       Attended: BMC Performance Manager Console 7.x: Administering - Part 1

    Product Id: IFMG-PCBC-0750      

    		 Schedules

    BMC Performance Manager Console 7.x: Administering - Part 1
    This course is designed for administrators beginning to work with the product and teaches students how to implement and manage the BMC Performance Manager for Servers and BMC Performance Manager Console products. Working knowledge of Microsoft Windows 2000 or 2003 operating systems is recommended.

    Course Duration: 5 days



    Recommended Prerequisites:
       Working knowledge of Microsoft Windows 2000 or 2003 operating systems.

     Full Description

    Required Prerequisites:
       Registration for: BMC Performance Manager Solutions Overview (WBT)

    Product Id: IFMG-BAP1-0750      

    		 Schedules

    BMC Performance Manager Console 7.x: Administering - Part 2
    This course is designed for administrators that need to know how to implement and manage BMC Performance Manager for Servers and BMC Performance Manager Console in a large, heterogeneous environment.

    Course Duration: 5 days



     Full Description

    Required Prerequisites:
       Registration for: BMC Performance Manager Solutions Overview (WBT)
           And
       Registration for: BMC Performance Manager Console 7.x: Administering - Part 1

    Product Id: IFMG-BAP2-0750      

    		 Schedules

    BMC Performance Manager Portal 2.x: Administering and Developing
    This intense boot-camp style course focuses on installation, configuration, management, and development for the BMC Performance Manager Portal version 2.5. Familiarity with distributed systems environments, Knowledge of Windows 2003 Server, Microsoft Web Server config. and use of Web Browsers, Basic Knowledge using the PATROL Classic Console (Required SDK Develop. module) & basic scripting experience is helpful.

    Course Duration: 5 days



    Recommended Prerequisites:
       Familiarity with distributed systems environments, knowledge of Windows 2003 Server, Microsoft Web Server config. and use of Web Browsers. Basic Knowledge using the PATROL Classic Console (Required SDK Develop. module) & basic scripting experience is helpful.

     Full Description

    Required Prerequisites:
       Registration for: BMC Performance Manager Solutions Overview (WBT)

    Product Id: IFMG-PMAD-0260      

    		 Schedules

    BMC Performance Manager Solutions Overview (WBT)
    This web-based course is designed to teach basic concepts and familiarize the student with the BMC Performance Manager products. This course will introduce the architecture, solution set, and top features of both BMC Performance Manager Portal and BMC Performance Manager Console solutions.

    Course Duration: 3 hours



     Full Description

    Product Id: IFMG-BSP1-0210      

    		 Schedules

    BMC ProactiveNet 7.7: Administering
    BMC ProactiveNet 7.7: Administering provides the attendee with a combination of lecture and hands-on labs that cover a broad spectrum of ProactiveNet features.

    Course Duration: 5 days


    Recommended Prerequisites:
       

  • General knowledge of using an Internet browser
  • General knowledge of the Internet Protocol Suite (TCP/IP)
  • General understanding of Microsoft Windows and UNIX operating systems (from a user perspective)
  • General knowledge of networking hardware and architecture
  • Web application architectures
  • Hands-on exposure to ProactiveNet or similar technologies helpful

     Full Description

    Product Id: IFMG-PANA-0770      
    		•  Schedules

    BMC ProactiveNet Performance Management 8.0: Administering
    In this five-day workshop, participants gain competency in using BMC ProactiveNet Performance Management 8.0 and performing their daily administrative tasks. The key topics are presented through discussion, demonstrations, and lab exercises based on User Console, Administration Console, Even Administration, Analytics, Monitors, and Adapters. In addition, the course highlights the new enhancements and revisions made to the product, and how the changes may impact the user environment. The course lab exercises are designed to ensure participants get the knowledge, practice, and the perspective required to leverage the key functions of the BMC ProactiveNet Performance Management 8.0 product.

    Recommended Prerequisites:
       
  • General knowledge of the Internet Protocol Suite (TCP/IP)
  • General understanding of Microsoft Windows and UNIX operating systems (from a user perspective)
  • General knowledge of networking hardware and architecture
  • Web application architectures
  • Preferred: Hands-on exposure to ProactiveNet or similar technologies

     Full Description

    Product Id: IFMG-PPM1-0800      
    		•  Schedules

    BMC Remedy AR System 7.0: What's New (WBT)
    In this online course, participants learn about and identify the new features and enhancements included in BMC Remedy AR System version 7.0.

    Course Duration: 6 hours



    Recommended Prerequisites:
       AR System 6.x: Administering- Part 2
    AR System 6.x: Adminstering - Part 3
    Or
    AR System 6.x: What's New

     Full Description

    Product Id: RSMG-ARWN-0700          		 Schedules

    BMC Remedy AR System 7.5: Developer - Part 1 (WBT)

    In this course, you will learn a best practices development process for building diverse and robust AR System applications, from requirements analysis and planning to system rollout. This course focuses on learning how to effectively gather application requirements and how to design, develop, and implement an AR System application to meet those requirements. These principles are applied and reinforced through the use of a case study.

    Course Duration: 6 hours



     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 2

    Product Id: RSMG-ARD1-0750          		 Schedules

    BMC Remedy AR System 7.5: Developer - Part 2
    In this course, you will learn how to build advanced application features in BMC Remedy AR System 7.5. Through a combination of lecture and lab exercises, interactive scenarios, and collaborative discussions, you will learn how to create a deployable application, build advanced functionality within that deployable application, and customize it for the Web. You will also learn about several new features such as Formatted Tooltips, Cell-Based Tables, Working Lists, and Data Visualization fields.
    The first module of this course consists of an intensive review exercise that provides an opportunity for you to demonstrate your proficiency of the knowledge and skills learned in the BMC Remedy AR System 7.5: Developer – Part 1 online training. In this module, you will revisit the AR System Application Development Process and create various documents such as the Workflow Questionnaire, state diagrams, and development environment checklist.

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 2
           And
       Registration for: BMC Remedy AR System 7.5: Developer - Part 1 (WBT)

    Product Id: RSMG-ARD2-0750          		 Schedules

    BMC Remedy AR System 7.5: Developer Certification
    In this 5-day session your AR System 7.5 knowledge is tested and your ability to build an effective and efficient AR System application, based on supplied requirements, is validated. The skills tested are taught in the prerequisite AR System 7.5 courses. However, knowledge gained from the perquisite courses should be combined with relevant field experience before an individual attempts the examination.

    Recommended Prerequisites:
       
    • Field Experience designing and developing AR System 7.5 applications
    • Relevant on-the-job experience, applied after taking the prerequisite courses listed below


     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 2
           And
       Registration for: BMC Remedy AR System 7.5: Developer - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.5: Developer - Part 2

    Product Id: RSMG-ARD3-0750      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
    In this highly interactive Web-based training, participants learn foundation concepts necessary to administer AR System 7.5. This course introduces AR System architecture, concepts, and terminology. Participants learn how to navigate BMC Remedy User and BMC Remedy Developer Studio in order to perform administrative tasks.

    Note: Successful completion of this course is a prerequisite for the BMC Remedy AR System 7.x: Foundation – Part 2 course.

     Full Description

    Product Id: RSMG-ARF1-0750          		 Schedules

    BMC Remedy AR System 7.5: Foundation - Part 2
    In this course, participants learn how to administer and build applications in AR System 7.5. Through a combination of lecture and lab exercises, participants learn how to perform the tasks of an AR System Administrator, from managing user access to maintaining an application, and how to develop and customize basic AR System objects. The first module of this course consists of an intensive lab exercise that provides an opportunity for participants to demonstrate their proficiency in the knowledge and skills gained in the BMC Remedy AR System 7.5: Foundation – Part 1 online training.



     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)

    Product Id: RSMG-ARF2-0750      

    		 Schedules

    BMC Remedy AR System 7.5: Foundation - Part 2: Post Course Supplement (WBT)
    This supplement serves as a reference for those who have completed the BMC Remedy AR System 7.5: Foundation – Part 2 course by providing recorded steps of the key demonstrations shown in class.
    Note: This product is not a standalone offering. It is included in the price of, and offered exclusively with, the BMC Remedy AR System 7.5: Foundation – Part 2 course.

     Full Description

    Product Id: RSMG-ARFS-0750      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    BMC Remedy AR System 7.5: What's New (ILT)
    This course introduces you to the new features and functionality of BMC Remedy AR System 7.5 through a combination of lecture and lab. The labs allow you to work in an AR System 7.5 environment and give you hands-on practice building and testing the new features in this release.
    Course Duration: 3 days

    Recommended Prerequisites:
       BMC Remedy AR System 7.x: Administering – Part 2
    BMC Remedy AR System 7.x: Administering – Part 3 (recommended but not required)
    OR
    BMC Remedy AR System 7.x: What's New

     Full Description

    Product Id: RSMG-ARWI-0750          		 Schedules

    BMC Remedy AR System 7.5: What's New (ODL)
    This course introduces you to the new features and functionality of BMC Remedy AR System 7.5 through a combination of engaging Web-based content and access to a remote lab. The remote lab allows you to work in a real AR System 7.5 environment and gives you hands-on practice building and testing the new features in this release.

    film.pngCourse Overview

    Course Duration: 3 days

    Recommended Prerequisites:
       BMC Remedy AR System 7.x: Adminstering - Part 2
    Or
    BMC Remedy AR System 7.x: Administering - Part 3
    Or
    BMC Remedy AR System 7.x: What's New (WBT)

     Full Description

    Product Id: RSMG-ARWN-0750          		 Schedules

    BMC Remedy AR System 7.x Administrator

     Full Description

    Product Id:           		 Schedules

    BMC Remedy AR System 7.x Developer

     Full Description

    Product Id:           		 Schedules

    BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
    This course introduces BMC Remedy AR System architecture, concepts, and terminology. Participants learn how to navigate BMC Remedy User and BMC Remedy Administrator in order to perform administrative tasks.

    Course Duration: 6 hours

     Full Description

    Product Id: RSMG-ARA1-0710          		 Schedules

    BMC Remedy AR System 7.x: Administering - Part 2
    In this course, you learn how to administer and build applications in BMC Remedy AR System. Through a combination of lecture and lab exercises, students learn how to perform the tasks of an BMC Remedy AR System Administrator and Developer, from managing user access to maintaining an application. In addition, students learn how to develop and customize basic AR System objects.

    Course Duration: 5 days



     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)

    Product Id: RSMG-ARA2-0710      

    		 Schedules

    BMC Remedy AR System 7.x: Administering - Part 3
    In this course, students learn how to incorporate complex workflow into existing BMC Remedy AR System applications.

    Course Duration: 5 days



     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2

    Product Id: RSMG-ARA3-0710      

    		 Schedules

    BMC Remedy AR System 7.x: Application Requirements Analysis, Design & Development
    In this course, you will learn a best practices development process for building diverse and robust AR System applications, from requirements analysis and planning to system rollout.

    Course Duration: 3 days



     Full Description

    Required Prerequisites:
       Passed: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Attended: BMC Remedy AR System 7.x: Administering - Part 2

    Product Id: RSMG-ARAD-0710      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Remedy AR System 7.x: Approved Technical Support Certification
    You will learn how to correctly identify different types of issues and use the correct tools and techniques to efficiently resolve these issues.

    Course Duration: 5 days



     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy IT Service Management 7.x: Installing and Configuring
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Atrium CMDB 2.0: Implementation Best Practices
           And
       Registration for: BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting

    Product Id: RSMG-ATSC-0700      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting
    In this course, you will learn best practices and troubleshooting techniques to optimize the performance of your AR System environment. Concepts are conveyed using lecture and instructor-led demonstrations.  Proficiency in at least one of the following is helpful: UNIX or Microsoft Windows NT system administration, database administration, or network administration.

    Course Duration: 2 days



    Recommended Prerequisites:
       Proficiency in at least one of the following is helpful: UNIX or Microsoft Windows NT system administration, database administration, or network administration.

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2

    Product Id: RSMG-ARP1-0710      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Remedy AR System/Network/Database Administrator

     Full Description

    Product Id:           		 Schedules

    BMC Remedy Asset Management 7.5: Using (WBT)
    In this online course, students are introduced to the functionality of BMC Remedy Asset Management 7.5. Students learn how to perform various tasks from the perspectives of a configuration administrator, contract manager, software asset manager, approver, and purchasing manager.

    Recommended Prerequisites:
       User knowledge of Microsoft Windows graphical user interface (GUI)

     Full Description

    Product Id: RSMG-AMUS-0750          		 Schedules

    BMC Remedy Asset Management 7.x: Administering
    This course is a fully functional stand-alone software product delivering enterprise level IT asset management throughout an asset's lifecycle. In this course, students learn how to configure and use the Remedy Asset Management 7.x application, built on the BMC Atrium CMDB.

    Course Duration: 3 days



    Recommended Prerequisites:
       BMC Remedy AR System 7.x: Administering - Part 2
       ITIL® Foundation Certification
       BMC Atrium CMDB 2.x: Administering Part - 1(WBT)

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy Asset Management 7.x: Using (WBT)
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)

    Product Id: RSMG-AMAD-0700      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Remedy Asset Management 7.x: Using (WBT)
    In this online course, students learn how to use the Remedy Asset Management 7.x application from the perspectives of an asset manager, purchasing manager, and receiving staff. User knowledge of the Microsoft Windows graphical user interface (GUI) is recommended.

    Course Duration: 3 hours



     Full Description

    Product Id: RSMG-AMUS-0700      

    		 Schedules

    BMC Remedy Change Management 7.5: Using (WBT)
    In this online course, students are introduced to the functionality of BMC Remedy Change Management 7.5, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, specialist (including change assignees and change or task implementers), change manager, release coordinator, and approvers.

    Course Duration: 3 hours

    Recommended Prerequisites:
       User knowledge of Microsoft Windows graphical user interface (GUI)

     Full Description

    Product Id: RSMG-CMUS-0750          		 Schedules

    BMC Remedy Change Management 7.x: Using (WBT)
    In this online course, students are introduced to the functionality of BMC Remedy Change Management 7.x. Students learn how to perform various tasks from three user roles: requester, support staff, change manager, change assignee and task implementer. User knowledge of the Microsoft Windows graphical user interface (GUI) is recommended.

    Course Duration: 3 hours



     Full Description

    Product Id: RSMG-CMUS-0700      

    		 Schedules

    BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT)
    This online course provides ITSM application administrators, developers and consultants with an introduction to ITSM 7.5.x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7.5.x applications. It provides BMC Remedy IT Service Management 7.5.x administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications. This course is a prerequisite to all other ITSM 7.x application administration courses.

    Course Duration: 4 hours

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy Service Desk 7.5: Using Incident Management (WBT)
           And
       Registration for: BMC Remedy Service Desk 7.5: Using Problem Management (WBT)
           And
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
           And
       Registration for: BMC Remedy Change Management 7.5: Using (WBT)
           And
       Registration for: BMC Remedy Asset Management 7.5: Using (WBT)

    Product Id: RSMG-ITA1-0750          		 Schedules

    BMC Remedy IT Service Management 7.5: Administering - Part 2
    This course provides BMC Remedy ITSM 7.5.x administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7.5.x applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Remedy ITSM 7.5.x applications to support the corresponding business processes.

    Course Duration: 5 days

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy Service Desk 7.5: Using Incident Management (WBT)
           And
       Registration for: BMC Remedy Service Desk 7.5: Using Problem Management (WBT)
           And
       Registration for: BMC Remedy Asset Management 7.5: Using (WBT)
           And
       Registration for: BMC Remedy Change Management 7.5: Using (WBT)
           And
       Registration for: BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)

    Product Id: RSMG-ITA2-0750      

    		 Schedules

    BMC Remedy IT Service Management 7.5: What's New (WBT)

    This online course provides ITSM 7.0.x users, managers, administrators, and developers with an overview of the new features and functionality of BMC Remedy ITSM 7.5.

    Course Duration: 4 hours


    Recommended Prerequisites:
       BMC Remedy Service Desk 7.x: Using Incident Management
    BMC Remedy Service Desk 7.x: Using Problem Management
    BMC Remedy Asset Management 7.x: Using
    BMC Remedy Change Management 7.x: Using
    BMC Remedy IT Service Management 7.x: Application Administration Essentials
    BMC Remedy Service Desk and BMC Remedy Change Management: Administering
    BMC Remedy IT Service Management 7.x: Installing and Configuring
    BMC Remedy Asset Management 7.x: Administering

     Full Description

    Product Id: RSMG-SMWN-0750      

    		 Schedules

    BMC Remedy IT Service Management 7.6: What's New (WBT)

    This online course provides ITSM 7.0.x/7.1.x users, managers, administrators, and developers with an overview of the new features and functionality of BMC Remedy ITSM 7.6. Features and functionality introduced with ITSM 7.5 are included.

    Course Duration: 5 hours


    Recommended Prerequisites:
       BMC Remedy Service Desk 7.x: Using Incident Management
    BMC Remedy Service Desk 7.x: Using Problem Management
    BMC Remedy Asset Management 7.x: Using
    BMC Remedy Change Management 7.x: Using
    BMC Remedy IT Service Management 7.x: Application Administration Essentials
    BMC Remedy Service Desk and BMC Remedy Change Management: Administering
    BMC Remedy IT Service Management 7.x: Installing and Configuring
    BMC Remedy Asset Management 7.x: Administering

     Full Description

    Product Id: RSMG-SMWN-0760      

    		 Schedules

    BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components
    This course prepares consultants for advanced implementations and customizations by providing a deep technical understanding of the components common to all ITSM applications.

    Course Duration: 5 days



    Recommended Prerequisites:
       BMC Remedy IT Service Management 7.x: Preparing to Migrate (WBT)
       BMC Remedy Knowledge Management 7.x: Administering (WBT)

     Full Description

    Required Prerequisites:
       Registration for: BMC Atrium CMDB 2.0: Implementation Best Practices
                   or BMC Atrium CMDB 2.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 2
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 3
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)
           And
       Registration for: BMC Remedy IT Service Management 7.x: Installing and Configuring

    Product Id: RSMG-ASCC-0700      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Remedy IT Service Management 7.x: Advanced Solutions for Asset Management and Discovery
    This course identifies advanced analysis and implementation concepts for BMC Remedy Asset Management, BMC Topology Discovery and BMC Foundation Discovery. It is required Exam that students achieve a passing score (70% or higher) on the BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components Proficiency Exam.

    NOTE: This course is for partners and employees only.

    Course Duration: 5 days



    Recommended Prerequisites:
       Required Exam (for certification candidates): Achieve passing score (70% or higher) on the BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components Proficiency Exam

     Full Description

    Required Prerequisites:
       Attended: BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components
           And
       Registration for: BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)
           And
       Registration for: BMC Remedy IT Service Management 7.x: Installing and Configuring
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 3
           And
       Registration for: BMC Foundation Discovery & BMC Topology Discovery 1.4: Administering (WBT)
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 2
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 1 (WBT)

    Product Id: RSMG-ASAD-0700      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Remedy IT Service Management 7.x: Advanced Solutions for Change and Configuration Management
    This course identifies advanced implementation concepts for BMC Remedy Change Management and BMC Configuration Manager.  It is required that students achieve a passing score (70% or higher) on the BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components Proficiency Exam.

    NOTE: This course is for partners and employees only.

    Course Duration: 8 days
    NOTE: This eight-day class spans two consecutive business weeks, delivered as follows:
    Week 1: Tuesday through Friday
    Week 2: Monday through Thursday


    Recommended Prerequisites:
       Required Exam (for certification candidates): Achieve passing score (70% or higher) on the BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components Proficiency Exam

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)
           And
       Registration for: BMC Remedy IT Service Management 7.x: Installing and Configuring
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 3
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 2
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Configuration Management 7.x: Administering - Part 2
           And
       Registration for: BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components

    Product Id: RSMG-ASCM-0700      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Remedy IT Service Management 7.x: Advanced Solutions for Incident and Problem Management
    This course identifies advanced implementation concepts for BMC Remedy Incident and Problem Management. In this course, participants will build solutions to real world challenges through hands-on interactive activities guided by knowledgeable ITSM consultants and instructors. Potential students must have achieved a passing score (70% or higher) on the BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components Proficiency Exam.

    Course Duration: 4 days



    Recommended Prerequisites:
       Required Exam (for certification candidates): Achieve passing score (70% or higher) on the BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components Proficiency Exam

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy IT Service Management 7.x: Advanced Solutions Core Components
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 2
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 3
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2
           And
       Registration for: BMC Remedy IT Service Management 7.x: Installing and Configuring
           And
       Registration for: BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)

    Product Id: RSMG-ASIP-0700      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)

    This online course provides ITSM application administrators, developers and consultants with an introduction to ITSM 7.x application administration. This course is a prerequisite to all of the ITSM 7.x application administration courses. ITSM Essentials describes the architecture, administration best practices, and common configuration elements of the BMC Remedy ITSM 7.x applications.

    Course Duration: 3 hours



     Full Description

    Product Id: RSMG-ISMA-0700      

    		 Schedules

    BMC Remedy IT Service Management 7.x: Installing and Configuring
    This foundation workshop is designed for BMC Professional Services employees, BMC partner consultants, and customers responsible for implementing BMC Remedy IT Service Management 7.x. Experience with an earlier version of ITSM or ITSP is preferred, but not necessary

    Course Duration: 5 days



    Recommended Prerequisites:
       Recommended: BMC Remedy AR System 7.x: Administering – Part 3. Experience with an earlier version of ITSM or ITSP is preferred, but not necessary

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2
           And
       Registration for: BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)
           And
       Registration for: ITIL® V3: Foundation
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Atrium CMDB 2.x: Administering - Part 2

    Product Id: RSMG-SMIC-0700      

    		 Schedules

    BMC Remedy Knowledge Management 7.x: Administering
    Students will learn how to effectively use, configure, administer, and maintain BMC Remedy Knowledge Management 7.x. A basic understanding of XML code is recommended.

    Note: This is an Instructor-Led Online class.

    Course Duration: 4 hours



    Recommended Prerequisites:
       Basic understanding of XML code

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy Knowledge Management 7.x: Using (WBT)

    Product Id: RSMG-RKMA-0700      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Remedy Knowledge Management 7.x: Using (WBT)
    Knowledge management is fundamental to a successful organization. The objective of knowledge management is to increase the ability to resolve issues quickly, accurately, and consistently.

    Course Duration: 2 hours



    Recommended Prerequisites:
       BMC Remedy Service Desk 7.x: Using Incident Management (WBT) or equivalent experience
       BMC Remedy Service Desk 7.x: Using Problem Management (WBT) or equivalent experience

     Full Description

    Product Id: RSMG-RKMU-0700      

    		 Schedules

    BMC Remedy Service Desk & BMC Remedy Change Management 7.x: Administering
    This course provides BMC Remedy IT Service Management 7.x administrators with the concepts and hands-on experience to incorporate best practices when configuring and administering BMC Remedy Service Desk 7.x and BMC Remedy Change Management 7.x.

    Course Duration: 5 days

    Recommended Prerequisites:
       BMC Remedy AR System 7.x: Administering - Part 2
       ITIL® Foundation Certification

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)
           And
       Registration for: BMC Remedy Change Management 7.x: Using (WBT)
           And
       Registration for: BMC Remedy Service Desk 7.x: Using Problem Management (WBT)
           And
       Registration for: BMC Remedy Service Desk 7.x: Using Incident Management (WBT)

    Product Id: RSMG-SDCM-0700      

    		 Schedules

    BMC Remedy Service Desk 7.5: Using Incident Management (WBT)
    In this online course, students are introduced to the functionality of BMC Remedy Incident Management 7.5. Students learn how to perform various tasks from three user roles: requester, support staff, and incident manager.

    Course Duration: Approximately 3 hours



    Recommended Prerequisites:
       User knowledge of Microsoft Windows graphical user interface (GUI)

     Full Description

    Product Id: RSMG-IMUS-0750      

    		 Schedules

    BMC Remedy Service Desk 7.5: Using Problem Management (WBT)
    This online course provides problem support staff with the information needed to use BMC Remedy Problem Management 7.5 to create and process problem investigations, known errors, and solutions.

    Course Duration: 3 hours

    Recommended Prerequisites:
       User knowledge of the Microsoft Windows GUI (Graphical User Interface)

     Full Description

    Product Id: RSMG-PMUS-0750          		 Schedules

    BMC Remedy Service Desk 7.6: Using (WBT)

    This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Service Desk 7.6 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors, and solutions.

    Course Duration: 4 hours

    Recommended Prerequisites:
       User knowledge of the Microsoft Windows GUI (Graphical User Interface)

     Full Description

    Product Id: RSMG-SDIP-0760      

    		 Schedules

    BMC Remedy Service Desk 7.x: Using Incident Management (WBT)
    In this online course, students are introduced to the functionality of BMC Remedy Incident Management 7.x. Students learn how to perform various tasks from three user roles: requester, support staff, and incident manager. User knowledge of Microsoft Windows graphical user interface (GUI) is recommended.

    Course Duration: 2 hours



     Full Description

    Product Id: RSMG-IMUS-0700      

    		 Schedules

    BMC Remedy Service Desk 7.x: Using Problem Management (WBT)
    In this online course, students are introduced to the functionality of BMC Remedy Problem Management 7.x. Students learn how to perform various tasks from three user roles: requester, support staff, and problem manager. User knowledge of Microsoft Windows graphical user interface (GUI) is recommended.

    Course Duration: 2 hours



     Full Description

    Product Id: RSMG-PMUS-0700      

    		 Schedules

    BMC Run Book Automation 3.x: Foundation - Part 1 (WBT)
    In this online course, students are given an overview of BMC Run Book Automation 3.x, and will identify its purpose, functions, benefits, and components.
    Course Duration: 2 hours



     Full Description

    Product Id: RSMG-RBF1-0300      

    		 Schedules

    BMC Run Book Automation 3.x: Foundation - Part 2
    This five-day hands-on workshop guides learners as they discover and cultivate the skills necessary to establish and maintain basic RBA processes. The course creates an environment in which learners can install, build, and test the RBA infrastructure.

    Course Duration: 5 days



     Full Description

    Product Id: RSMG-RBF2-0300      

    		 Schedules

    BMC Service Automation Reporting and Analytics
    This course is designed for BMC BladeLogic administrators and users responsible for using the BMC Service Automation Reporting and Analytics (BSARA) solution. Participants will learn how to use the BSARA solution to author and format reports, run and monitor, the Extract, Transform, and Load process, and build ETL Configuration Manager jobs with Operations Manager. Administration tasks such as granting role permissions, authentication management, mail server configuration, and the importing/exporting of reports and report definitions are also explained.



    Recommended Prerequisites:
       Students should have a basic understanding of UNIX and Microsoft Windows operating systems, relational databases, network and application server administration, and client-server application deployment.

     Full Description

    Required Prerequisites:
       Registration for: BMC BladeLogic 7.5: Foundation - Part 1 (WBT)
           And
       Registration for: BMC BladeLogic 7.5: Foundation and Reporting - Part 2

    Product Id: RSMG-BSRA-0100      

    		 Schedules

    BMC Service Desk Express 9.x: Administering - Part 1
    In the BMC Service Desk Express 9.x: Administering – Part 1 course, students learn how to use, configure, and manage BMC Service Desk Express. Students will learn how to effectively navigate through BMC Service Desk Express (BMC SDE) and discover how to use the BMC SDE Customization Wizard, view and create basic Business Rules, configure Self Service Help Desk/Client Services, and use the System Administration tool to tailor the application to general and specific business needs.

    Course Duration: 5 days


    Recommended Prerequisites:
       Working knowledge of the Microsoft Windows user interface. Working knowledge of Internet Explorer. Basic understanding of relational database concepts is preferred, but not required.

     Full Description

    Product Id: RSMG-SDA1-0960      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Service Desk Express 9.x: Administering - Part 1 (WBT)
    This online course is designed to teach students how to use, configure, and manage BMC Service Desk Express. Students learn how to perform various tasks including creating staff members, defining priority levels, assets and relationships, implementing support actions, and implementing the system administration functions to tailor the SDE application to general and specific business needs.

    Recommended Prerequisites:
       User knowledge of the Microsoft Windows graphical user interface (GUI)

     Full Description

    Required Prerequisites:
       Registration for: BMC Service Desk Express 9.x: Using (WBT)

    Product Id: RSMG-SDA1-0980          		 Schedules

    BMC Service Desk Express 9.x: Administering - Part 2
    In the BMC Service Desk Express 9:x: Administering – Part 2 course, experienced BMC Service Desk Express (BMC SDE) administrators expand their knowledge of business automation and learn how to maximize their return on investment in the BMC Service Desk Express Suite solution. This course imparts the skills necessary to customize and automate tasks throughout BMC SDE.

     Full Description

    Required Prerequisites:
       Registration for: BMC Service Desk Express 9.x: Using (WBT)
           And
       Registration for: BMC Service Desk Express 9.x: Administering - Part 1 (WBT)

    Product Id: RSMG-SDA2-0980          		 Schedules

    BMC Service Desk Express 9.x: Advanced Crystal Reports
    In this course, students learn to effectively use the Crystal Report Designer to generate reports on service desk activity.



     Full Description

    Required Prerequisites:
       Registration for: BMC Service Desk Express 9.x: Using Crystal Reports
           And
       Registration for: BMC Service Desk Express 9.x: Administering - Part 1

    Product Id: RSMG-SDAC-0900      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Service Desk Express 9.x: Boot Camp
    The BMC Service Desk Express 9.x Partner Boot Camp provides an accelerated training experience designed exclusively for BMC Partner consultants.  Participants must have a working knowledge and understanding of Microsoft technologies, such as operating systems, networking, back office applications, and database technologies (both Microsoft and Oracle). Microsoft and Oracle certifications preferred.

    Course Duration:10 days (no class on Saturday/Sunday)

    Recommended Prerequisites:
       Participants must have a working knowledge and understanding of Microsoft technologies, such as operating systems, networking, back office applications, and database technologies (both Microsoft and Oracle). Microsoft and Oracle certifications preferred.

     Full Description

    Product Id: RSMG-SDBC-0960      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Service Desk Express 9.x: Using (WBT)
    The BMC Service Desk Express 9.x: Using course introduces help desk end users to the functionality of BMC Service Desk Express 9.x.

    This online course is an introductory course designed to teach concepts of BMC Service Desk Express Suite v9.x, and familiarize BMC Service Desk Express help desk end users with the functionality of the product. Students learn how to perform various tasks including call logging and creating and assigning incidents and work orders.

    Recommended Prerequisites:
       User knowledge of the Microsoft Windows graphical user interface (GUI)

     Full Description

    Product Id: RSMG-SDUS-0960      

    		 Schedules

    BMC Service Desk Express 9.x: Using Crystal Reports
    In this course, students learn to effectively use the Crystal Report Designer to generate reports on service desk activity.



     Full Description

    Required Prerequisites:
       Registration for: BMC Service Desk Express 9.x: Administering - Part 1

    Product Id: RSMG-SDCR-0900      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Service Desk Express 9.x: What's New
    This course introduces and explains the new features and functionality included in BMC Service Desk Express (SDE) 9.0.  Minimum of 6 months BMC Service Desk Express administration experience and understanding of relational database concepts is recommended.

    Course Duration: 3 days



    Recommended Prerequisites:
       Minimum of 6 months BMC Service Desk Express administration experience. Understanding of relational database concepts. Magic Service Desk 8.x: Administering - Part 1. Magic Service Desk 8.x: Administering - Part 2 strongly recommended

     Full Description

    Product Id: RSMG-SDWN-0900      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    BMC Service Impact Manager 7.x: Administering
    Imagine you have several technical problems that need to be resolved. How will you decide which problem to resolve first? BMC Service Impact Manager helps your customers to identify, prioritize, and resolve technical problems in their organizations, based on impact to their business.

    Course Duration: 3 days



    Recommended Prerequisites:
       BMC Event Manager 7.x: Administering course is recommended, but not required

     Full Description

    Product Id: RSMG-SIMG-0720      

    		 Schedules

    BMC Service Level Management 7.5: Basic (WBT)

    The BMC Service Level Management (SLM) 7.5 application provides a combined solution to bridge operations and services. This application is designed to ensure delivery of agreed-upon levels of service to your customers. In this online course, Service Level Managers and Applications Administrators gain competency in defining, creating, managing, and monitoring agreements, service targets, and contracts using the SLM 7.5 application, which helps them to monitor the performance of a service, other configuration items, and infrastructure processes. You also learn how to generate and interpret reports to document critical metrics about your Service Level Agreements (SLAs).

    Course Duration: 5 hours

     Full Description

    Product Id: RSMG-SLMB-0750      

    		 Schedules

    BMC Service Level Management 7.x: Advanced (WBT)
    This online course helps application administrators learn a number of strategies for installing and configuring the BMC Service Level Management (SLM) 7.x application.

    Course Duration: 3 hours



     Full Description

    Required Prerequisites:
       Registration for: BMC Service Level Management 7.x: Basic (WBT)

    Product Id: RSMG-SLMA-0700      

    		 Schedules

    BMC Service Level Management 7.x: Basic (WBT)
    The BMC Service Level Management (SLM) 7.x application is designed to ensure delivery of agreed-upon levels of service to your customers.

    Course Duration: 4 hours



    Recommended Prerequisites:
       ITIL® Foundation Certification
        OR
       ITIL® Awareness (WBT)

     Full Description

    Product Id: RSMG-SLMB-0700      

    		 Schedules

    BMC Service Management Process Model 7.x: Using (WBT)

    BMC Service Management Process Model (BMC SMPM) is a Web-based application that helps organizations efficiently implement ITIL processes. This online course uses a real-world scenario to introduce the BMC SMPM tool, explain the need for SMPM, and explain the practical advantages of implementing SMPM. Through onscreen simulations and demonstrations, learners have the opportunity to use SMPM and perform specific tasks such as dealing with incident requests, working with standard and non-standard changes, and resolving problems through the problem management process.

    Course Duration: 45 minutes



    Recommended Prerequisites:
       ITIL® V3: Foundation

     Full Description

    Product Id: RSMG-SMPM-0710          		 Schedules

    BMC Service Request Management 2.x: Administering and Configuring
    This course identifies BMC Service Request Management product features, concepts, roles, and components.

    Course Duration: 4 days



    Recommended Prerequisites:
       BMC Atrium CMDB 2.x: Administering – Part 1 (WBT)
    BMC Atrium CMDB 2.x: Administering – Part 2

     Full Description

    Required Prerequisites:
       Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
           And
       Registration for: BMC Remedy AR System 7.x: Administering - Part 2
           And
       Registration for: BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)
           And
       Registration for: BMC Remedy Service Desk & BMC Remedy Change Management 7.x: Administering

    Product Id: RSMG-RMIC-0220      

    		 Schedules

    BMC Transaction Management Application Response Time 3.6: Administering and Developing
    This 5-day course is suitable for BMC Transaction Management Application Response Time (BMC TM ART) administrators and developers who are responsible for maintaining BMC TM ART, and who design and develop BMC TM ART monitors (robots).

    Course Duration: 5 days



     Full Description

    Product Id: IFMG-TMAD-0360      

    		 Schedules

    COBIT® Foundation Examination (WBT)
    This foundation certificate is awarded by ISACA to those individuals who pass the foundation with an interest in basic knowledge about COBIT®. This certificate evaluates the student's ability to understand COBIT®.

     Full Description

    Product Id: COB1030      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    IT Service Management Reflection Workshop
    The ITSM Reflection Workshop is a one-day interactive course facilitated by BMC Educational Services instructors. Workshop participants will be able to map their own environments to the principles taught in the Airport Simulation - BSM International course.

    Course Duration: 1 day



     Full Description

    Product Id: ITIL-3RWS-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® Foundation
    ITIL® Foundation Training introduces the concept of IT Service Management (ITSM) and a framework for identifying and interrelating the various processes involved to deliver, measure and improve IT services to the user communities.  Students should have some experience with the specification, development, installation, and/or management of information technology. 

    Course Duration: 2 days



     Full Description

    Product Id: ITIL-FDTN-0400      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® Practitioner - Agree & Define
    This course replaces the individual Service Level Management Practitioner and Financial Management Practitioner courses.  Before the Practitioner exam, candidate must have attended accredited training & successfully completed 3 required practical assignments.  Recommended to have at least 2 years practical experience in Agree & Define processes.

    Note: To be able to take the test and get certified in this course, participants need to have their ITIL® Foundation Certifications present in class as a proof.

    Course Duration: 5 days



     Full Description

    Required Prerequisites:
       Attended: ITIL® Foundation

    Product Id: ITL1041      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    ITIL® Practitioner - Release and Control Management
    This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. Before taking the Practitioner examination the student must have attended accredited training and successfully completed the practical assignments.

    Note: To be able to take the test and get certified in this course, participants need to have their ITIL® Foundation Certifications present in class as a proof.

    Course Duration: 5 days



    Recommended Prerequisites:
       

  • ITIL® Foundation Certificate
  • Before taking the Practitioner examination the student must have attended accredited training and successfully completed the practical assignments.



     Full Description

    Required Prerequisites:
       Registration for: ITIL® V3: Foundation

    Product Id: ITIL-RCMG-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		•   

    ITIL® Practitioner - Service Level Management
    Many IT professionals responsible for managing service levels make the mistake of focusing on a document - Service Level Agreement - and not the process of Service Level Management. Learn what the difference is and how to successfully implement and manage relationships between IT, your 'customers' and your 'suppliers'.

    Course Duration: 3 days



     Full Description

    Product Id: ITIL-SLMG-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® Practitioner - Support and Restore
    This ITIL® practitioner training focuses on the ITIL® processes-Incident Management, Problem Management and Service Desk functions. The aim of this training is to show you how to optimize the quality of service by applying the ITIL® best practices. You will be able to more effectively respond to incidents and problems as well as proactively prevent their occurrence. This includes being able to organize an effective Service Desk along with related Incident and Problem Management processes.

    Potential candidates are certified at ITIL® Foundation level and have some experience in one of the three processes. Students need to prepare themselves by re-reading foundation material specifically on the subject of the processes mentioned above.

    Note: To be able to take the test and get certified in this course, participants need to have their ITIL® Foundation Certifications present in class as a proof.

    Course Duration: 5 days



    Recommended Prerequisites:
       Potential Candidates:

  • Are certified at ITIL® Foundation level
  • Have some experience in one of the three processes
  • Prepare themselves by re-reading foundation material specifically on the subject of the processes mentioned above



     Full Description

    Required Prerequisites:
       Registration for: ITIL® V3: Foundation

    Product Id: ITIL-SPRS-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		•   

    ITIL® Service Management Master Course - Service Delivery
    Following the ITIL® Foundations for IT Service Management course and certification, this course will take you much deeper into the ITIL® processes.

    Course Duration: 5 days



    Recommended Prerequisites:
       ITIL® Foundation certificate
       ITIL® Service Management Master Course - Part I SERVICE SUPPORT

     Full Description

    Product Id: ITIL-SMSD-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® Service Management Master Course - Service Support
    Following the ITIL® Foundations for IT Service Management course and certification, this course will take you much deeper into the ITIL® processes.

    Course Duration: 5 days



    Recommended Prerequisites:
       ITIL® Foundation certificate; Knowledge of the IT Service Management processes at the Foundation level



     Full Description

    Product Id: ITIL-SMSS-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® Service Managers Course

    This course leads to an ITIL® Service Managers certification. The course gets into detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case study oriented setting. Good spoken and written language skills - Speaking, presentation, empathy, meeting and teamwork skills are helpful. At least two years professional experience as manager or consultant in IT Management is recommended.

    Note: To be able to take the test and get certified in this course, participants need to have their ITIL® Foundation Certifications present in class as a proof.

    Course Duration: 14 days (see Course Details for complete details)



    Recommended Prerequisites:
       ITIL® Foundation Certificate

     Full Description

    Required Prerequisites:
       Registration for: ITIL® V3: Foundation

    Product Id: ITIL-SMGR-0100      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    ITIL® Service Managers Exam Prep and Exam
    The ITIL® Service Managers Exam Prep and Exam is designed to allow those who have attended the ITIL® Service Managers Course but have not yet taken the exams or who may need to retest.

    Course Duration: 5 days



     Full Description

    Required Prerequisites:
       Registration for: ITIL® Service Managers Course

    Product Id: ITIL-SMGE-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® V3: Awareness (WBT)
    The ITIL Awareness Web-based training is a great place for the ITIL novice to begin their education. This three-hour, self-paced, online course introduces participants to the IT Infrastructure Library (ITIL) V3 and its proven processes for successfully managing IT infrastructures. The interactive course covers the basics of ITIL V3 methodologies, concepts, and terminology and explains the business value of ITIL V3.

    Course Duration: 3 hours



     Full Description

    Product Id: ITIL-3FAW-0100      

    		 Schedules

    ITIL® V3: Continual Service Improvement Lifecycle
    This 3-day course immerses learners in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle

     Full Description

    Product Id: ITIL-CSIL-0100      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    ITIL® V3: Foundation
    This course is designed for IT professionals, managers, and executives who want to successfully implement ITIL® and obtain ITIL Version 3 Foundation Certification.

    Course Duration: 3 days



     Full Description

    Product Id: ITIL-3FEI-0100      

    		 Schedules

    ITIL® V3: Foundation (WBT)
    This course introduces learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL V3.

     Full Description

    Product Id: ITL9321E          		 Schedules

    ITIL® V3: Foundation Bridge Certificate Examination
    This 30-minute examination is administered in a BMC training facility. It is intended for students who have completed the ITIL® V3: Foundation Upgrade (WBT) and now want to upgrade their V2 Foundation certification to V3.

    Note: To be eligible to take the test and certify in this course, participants must have their ITIL® Foundation Certification present in class as proof.



     Full Description

    Required Prerequisites:
       Registration for: ITIL® V3: Foundation
           And
       Registration for: ITIL® V3: Foundation Upgrade

    Product Id: ITIL-3FDE-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® V3: Foundation Upgrade
    This course provides you with an understanding of the differences between ITIL® V2 and ITIL® V3.

    Note: Students must have succesfully completed the ITIL V2 Foundation course. To be eligible to take the test and certify in this course, participants must have their ITIL® Foundation Certification present in class as proof.

    Class lengths vary depending on the participants. Be aware that there is a significant amount of content in this course and the exam will not be administered until the end of the second day of training day. Please make travel arrangements accordingly.

    Course Duration: 2 days



     Full Description

    Product Id: ITIL-3FDI-0100      

    		 Schedules

    ITIL® V3: How to Build a Service Catalog for Value Realization
    A Service Catalog is key to effectively and efficiently managing your IT Services and ensuring that you can properly implement other ITIL Service Management Processes. This course teaches you how to build a Service Catalog for value realization across your service management initiatives

    Course Duration: 2 days



     Full Description

    Product Id: ITIL-SCVR-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® V3: Operational Support and Analysis Capability Course
    This 5-day course immerses students in the practical aspects of the ITIL V3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The course focuses on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

    Course Duration: 5 days



    Recommended Prerequisites:
       ITIL V3 Foundation Certificate or ITIL V2 Foundation and V3 Foundation Bridge Certificate

     Full Description

    Product Id: ITIL-OSAC-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® V3: Planning Protection and Optimization Capability
    This 5-day course immerses learners in the practical aspects of the ITIL V3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery

     Full Description

    Product Id: ITIL-PPOC-0100      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    ITIL® V3: Practical Steps to Building a CMDB
    This 2-day course immerses students in the practical aspects of how to build a CMDB based on ITIL V3 best practices. Having an accurate and consistent CMDB is key to operational success.

    Course Duration: 2 days



    Recommended Prerequisites:
       Students must hold either ITIL V3 or V2 Certification to attend this course.

     Full Description

    Product Id: ITIL-HTBC-0100      

    		 Schedules

    ITIL® V3: Release, Control and Validation Capability Course
    This 5-day course immerses students in the practical aspects of the ITIL V3 Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery. The course focuses on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

    Course Duration: 5 days



    Recommended Prerequisites:
       ITIL V3 Foundation Certificate or ITIL V2 Foundation, V3 Foundation Bridge Certificate and ITIL v3 Operational Support and Analysis Capability

     Full Description

    Product Id: ITIL-RCVC-0100      

    		 Schedules

    ITIL® V3: Retake of the Foundation Exam

     Full Description

    Required Prerequisites:
       Registration for: ITIL® V3: Foundation

    Product Id: ITIL-3FRE-0100      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    ITIL® V3: Service Design Lifecycle
    This 3-day course immerses learners in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle

     Full Description

    Product Id: ITIL-SDLC-0100      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    ITIL® V3: Service Manager Bridging Course
    This course is for individuals who already hold a Manager's Certificate in IT Service Management for ITIL V1 or V2, and who want to obtain the ITIL Expert certification. Individuals certified in previous versions of ITIL at the Practitioner level can also enter this course with a minimum of 12 credits.

    Course Duration: 4 days



     Full Description

    Required Prerequisites:
       Registration for: ITIL® Service Managers Course

    Product Id: ITIL-3SMB-0100      

    		 Schedules

    ITIL® V3: Service Manager Bridging Course Exam

    Course Duration: 1 day



     Full Description

    Required Prerequisites:
       Registration for: ITIL® Service Managers Course

    Product Id: ITIL-3SBE-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® V3: Service Offerings and Agreements Capability Course
    This 5-day course immerses students in the practical aspects of the ITIL V3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery.

    Course Duration: 5 days



    Recommended Prerequisites:
       ITIL V3 Foundation Certificate or ITIL V2 Foundation and V3 Foundation Bridge Certificate

     Full Description

    Product Id: ITIL-SOAC-0100      

    		 Schedules

    ITIL® V3: Service Operation Lifecycle Course
    This 3-day course immerses students in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. The main focus areas include Service Operation purpose, principles, processes, activities, functions, technology, and implementation considerations.

    Course Duration: 3 days



    Recommended Prerequisites:
       ITIL V3 Foundation Certificate or ITIL V2 Foundation and V3 Foundation Bridge Certificate

     Full Description

    Product Id: ITIL-SOLC-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    ITIL® V3: Service Strategy Lifecycle
    This 3-day course immerses learners in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle

     Full Description

    Product Id: ITIL-SSLC-0100      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    ITIL® V3: Service Transition Lifecycle Course
    This 3-day course immerses students in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle.

    Course Duration: 3 days



    Recommended Prerequisites:
       ITIL V3 Foundation Certificate or ITIL V2 Foundation and V3 Foundation Bridge Certificate

     Full Description

    Product Id: ITIL-STLC-0100      
    "There are no current schedules listed for this course, to request this course, click here."

    		  

    Programming with BMC BladeLogic Automation for Clients (Marimba)
    This 3-day remote course is comprised of lectures, demonstrations and lab exercises, all with the goal of preparing developers and managers for application development, integration, and extension projects. Topics covered will include a product programming environment & API/SDK overview, recommended tools, custom channel development and usage, application package scripting basics, custom reports and scanner extensions. Labs will focus on custom channels, scanner extension development and package scripting. Given the technical nature of the labs, students are encouraged to work in teams, as appropriate.

    Recommended Prerequisites:
       
  • BMC Bladelogic Automation for Clients Administration
  • Java development skills & experience

     Full Description

    Product Id: RSMG-BACP-0810      
    		•  Schedules

    WebSphere® (WAS) Adminstrators Boot Camp
    This course prepares students to administer their Java Enterprise Edition (JEE) application environments using WebSphere Application Server (WAS) version 6.1. Students will install, configure, manage and troubleshoot using WAS tools and features. Designed to quickly maximize administration skills, this training provides hands-on labs that will get students up to speed with the most recent capabilities.
    The course uses extensive hands-on exercises to reinforce all portions of the tutorial information.

    Recommended Prerequisites:
       Fundamental knowledge of Systems Administration is assumed. Prior reading on and basic experience with Java and Java Enterprise Edition concepts is highly beneficial and strongly recommended to encourage discussion.

     Full Description

    Product Id: MSMQ-ASAD-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® (WAS) Programming Using Default Messaging Provider & JMS
    This is BMC Software’s 5-day training course covering system administration of the Default Messaging Provider of WebSphere Application Server (version 6) and Java application programming using JMS (Java Message Service). This course will provide students with the critical skills necessary to thoroughly understand the administration of Service Integration Buses, Messaging Engines, Queues, Topic Spaces and Topics on WebSphere Application Server (version 6). It covers the administration of JMS resources necessary to integrate these objects with Java application programs using JMS. The course also covers the configuration of intercommunication links between WebSphere MQ networks and WebSphere Application Server networks. The programming portion of the course is designed to provide students with the skills needed to design and write applications that use the Java Message Service (JMS). Students will learn how to use both the point-to-point and publish/ subscribe messaging models. All the major functions of JMS will be covered and lab exercises using Rational Application Developer will provide the opportunity to develop applications that use these functions. The programming interface will detail all messaging styles and key features of the JMS standard. The course uses extensive hands-on exercises to reinforce the tutorial information, both in the system administration portion and the application programming portion, thus allowing the student to fully explore and gain real-world experience with Message Oriented Middleware applications using the Default Messaging Provider of WebSphere Application Server.

    Recommended Prerequisites:
       Classes are taught on Windows using the latest versions of WebSphere Application Server, WebSphere MQ, and Rational Application Developer. Programming experience in Java is a prerequisite. System administration experience with WebSphere Application Server is helpful but is not required. Experience with communications and networking is also helpful.

     Full Description

    Product Id: MSMQ-ASMG-0600      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® Application Server (WAS) v7.0 Managers Technical Introduction
    This one day course is an introductory discussion of the SOA components (the WebSphere Platform Messaging, WebSphere Service Integration Bus, WebSphere ESB, and WebSphere Process Server) and applications developed and deployed using WebSphere Application Server. The course is focused on providing a foundational understanding of the WebSphere products, application integration, and SOA related management challenges for managers and project managers.

    Recommended Prerequisites:
       Familiarity with Java Enterprise Edition (JEE) Concepts is beneficial but not required.

     Full Description

    Product Id: MSMQ-ASMI-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® Developing Web Services in WAS
    This course is designed to prepare architects and application developers for the implementation of a Service Oriented Architecture (SOA) using IBM’s WebSphere family of products. Rather than focusing on a specific product, this course covers Web Services related functions throughout the product family. The fundamentals of SOA and the roles of each of the WebSphere products in SOA implementation are discussed. Students will learn the core ideas of designing and implementing business services including Service Types and Operations, Data Structure and Protocol Selection (with focus on JMS and HTTP bindings), Describing a Service through WSDL, Sharing WSDL with UDDI. In hands-on exercises, students will build and deploy both HTTP and JMS based web services. Details of the SOAP data specification are presented and exercised. Students also discuss Mediation services to buffer distinct data structure and protocol selection between services and develop such services in the WebSphere Advanced ESB (WebSphere Message Broker) including HTTP-HTTP, JMS-JMS and HTTP-JMS mediations. Students also practice exposing an existing WebSphere MQ based application using fixed record data (i.e. a COBOL application) as a WebService. Finally, concepts associated with the development of Orchestration Services are discussed. Students develop a simple business process model using WebSphere Process Server and deploy it to orchestrate services developed in the previous exercises.

    Recommended Prerequisites:
       Application architecture and/or development experience is strongly recommended. Experience with one or more of the underlying WebSphere products (Rational Application Developer, WebSphere Message Broker, and WebSphere Process Server) is beneficial, but is not required.

     Full Description

    Product Id: MSMQ-ASWS-0610      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® Enterprise Service BUS (ESB)
    This course will provide students with the critical skills necessary to thoroughly understand and effectively use IBM’s WebSphere Enterprise Service Bus, including the design of applications, the development of mediation flows using WebSphere Integration Developer (WID), the deployment of mediation modules, and the monitoring of mediations using IBM’s Common Event Infrastructure (CEI).
    This is an advanced course designed to provide students with detailed technical knowledge of the product. Correspondingly, students are expected to understand the fundamentals of J2EE application server architectures. More specifically, students should have a good grasp of the WebSphere Default Messaging Provider and JMS programming at the level of BMC’s WebSphere Application Server Default Messaging course.
    The course uses extensive hands-on exercises to reinforce the tutorial information, allowing the student to fully explore and gain real-world experience with Message Oriented Middleware applications using the WebSphere Enterprise Service Bus.

    Course Duration: 3 days

    Recommended Prerequisites:
       Knowledge of the WebSphere Application Server V6 Default Messaging Provider at the level of Knowledge of the WebSphere Application Server V6 Default Messaging Provider is required.
    Helpful, but not required:

  • Prior Knowledge of web services standards (XML, XSD, XSL, XPath, SOAP, WSDL)
  • Programming experience in Java System administration experience with WebSphere Application Server (or WebSphere Enterprise Service Bus)

     Full Description

    Product Id: MSMQ-WESB-0600      
    "There are no current schedules listed for this course, to request this course, click here."
    		•   

    WebSphere® Message Broker (WMB) 7.x Advanced Topics
    This advanced course prepares attendees for the complexities of implementing WebSphere Message Broker. Lectures will cover setting up and working in a multi-broker environment. All major message flow design and development issues will be discussed. All key topics include Hands-on Lab exercises to insure attendees leave with practical experience.

    Recommended Prerequisites:
       
  • Previous Experience with WebSphere MQ application design, development, and implementation
  • Previous experience with WMB V6 or WBIMB V5
  • Experience with NEON rules and Formats is also suggested.

     Full Description

    Product Id: MSMQ-MBAV-0700      
    "There are no current schedules listed for this course, to request this course, click here."
    		•   

    WebSphere® Message Broker (WMB) 7.x Developers Workshop
    This course is designed to provide a comprehensive tour of the features and functions of WebSphere Message Broker from a developer’s perspective. All key concepts are reinforced with hands-on labs to ensure that attendees leave with practical experience.

    Recommended Prerequisites:
       Knowledge of WebSphere MQ
    Knowledge of programming design recommended

     Full Description

    Product Id: MSMQ-MBDV-0700          		 Schedules

    WebSphere® Message Broker (WMB) 7.x for Administrators
    This course is designed to provide Administrators with the skills necessary to plan, configure and manage a WebSphere Message Broker. Extensive discussion of both simple and complex environments will ensure students are prepared for the challenges of a production rollout. All key concepts are reinforced with hands-on labs to ensure that attendees leave with practical experience.

    Recommended Prerequisites:
       Before taking this course, you should have previous technical experience in working with software. Skills and experience in one of the following areas will enable you to derive the most from this course: Communications and networking, system and network management, system design, transaction processing, client/server solutions, Platform knowledge.

     Full Description

    Product Id: MSMQ-MBAD-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® Message Broker (WMB) 7.x Managers Technical Intro
    This one day course is an introductory discussion of WebSphere Message Broker focused on providing basic understanding of the WebSphere Message Broker product architecture and functionality. This course is designed for high-level technical managers wishing to have a brief introduction to WebSphere Message Broker without the detail attendant in BMC Software’s more technical courses.

    Recommended Prerequisites:
       Familiarity with WebSphere MQ and application design would be beneficial.

     Full Description

    Product Id: MSMQ-MBMI-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® MQ & Message Broker 7.x (MQ/WMB) for Administrators
    This course is designed to provide Administrators with the skills necessary to plan, configure and manage a WebSphere MQ and a WebSphere Message Broker implementation. Extensive discussion of both simple and complex environments will insure students are prepared for the challenges of a production rollout. All Key Concepts are reinforced with hands-on labs to ensure that attendees leave with practical experience. This course was especially designed for the individual who will be responsible for the administration of WebSphere MQ and WebSphere Message Broker.

    Recommended Prerequisites:
       Before taking this course, you should have previous technical experience in working with software. Skills and experience in one of the following areas will enable you to derive the most from this course: Communications and networking, system and network management, system design, transaction processing, client/server solutions, Platform knowledge.

     Full Description

    Product Id: MSMQ-MQMB-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® MQ Advanced Topics for Administrators & Programmers: WMQ v7 Features Maximizing Functionality
    Experienced already with MQ and just need a deep dive on the new features? Sign up for our 2-day advanced topics covering Pub/Sub, MQI extended calls and behaviors for the MQI programming interface improving developer productivity, MQ client enhancements, and HTTP bridging, to mention a few of the topics and labs covered in this intensive 2-day classroom experience.

    Recommended Prerequisites:
       You should have experience in writing MQ programs and/or administering MQ systems. Competency in C, C#, COBOL or Java is required in order to complete all of the student lab exercises. All public classes are taught on Windows with the latest version of WebSphere MQ available. Private courses are available using other platforms.

     Full Description

    Product Id: MSMQ-MQFF-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® MQ Application Programming Boot Camp
    This course is designed to provide a comprehensive tour of the features and functions of WebSphere Message Broker from a developer’s perspective. All key concepts are reinforced with hands-on labs to ensure that attendees leave with practical experience.

    Recommended Prerequisites:
       
  • Knowledge of WebSphere MQ
  • Knowledge of programming design recommended

     Full Description

    Product Id: MSMQ-MQDV-0700      
    "There are no current schedules listed for this course, to request this course, click here."
    		•   

    WebSphere® MQ Clustering Workshop
    If you are looking to add to your WebSphere MQ system administration skills in the new area of WebSphere MQ Clustering, our MQSoftware 3-day Workshop will provide you with the critical skills necessary to configure, manage and troubleshoot a WebSphere MQ (MQSeries) Cluster. Designed to simplify WebSphere MQ cluster administration, this workshop covers all of the distributed WebSphere MQ platforms including Windows, Solaris, AIX and HP-UX. All of the hands on exercises can be completed using a command interface into WebSphere MQ, which is reproducible, scriptable and universal to all operating systems. Attendees will gain experience in setting up three types of clusters:
  • Simple Clustering
  • Overlapping Clustering
  • Gateway Clustering Implementations are tested using sample programs available with any WebSphere MQ distributed installation. Common clustering problems and their resolution is also covered in detail through lecture, discussion and hands-on lab sessions. Lab sessions in this course apply to all distributed WebSphere MQ platforms.

    Recommended Prerequisites:
       Before taking this course, you should have previous technical experience in working with WebSphere MQ Administration. Skills and experience in one of the following areas will enable you to derive the most from this course: Communications and networking, System and network management, System design, Transaction processing, Client/server solutions, Platform knowledge.

     Full Description

    Product Id: MSMQ-MQCL-0700      
    "There are no current schedules listed for this course, to request this course, click here."
    		•   

    WebSphere® MQ Managers Technical Intro
    If you are a Project Manager or Business Analyst looking to gain a basic knowledge of the features and functions of WebSphere MQ, MQSoftware’s 1-day WebSphere MQ Manager’s Technical Introduction will provide you with a basic understanding of the critical MQ components. Designed to quickly present the core MQ concepts, this training course is a cross platform class covering all of the WebSphere MQ platforms including Windows, iSeries, z/OS, Solaris, AIX, and HP-UX. All the major components of WebSphere MQ will be covered in detail through lecture and discussion.

     Full Description

    Product Id: MSMQ-MQMI-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® MQ Security Workshop
    As messaging security issues continue to become more and more important in your enterprise, and WebSphere MQ continues to grow in the message security area, our BMC Software 2-day Workshop will provide you with the critical skills necessary to configure, manage and troubleshoot a WebSphere MQ (MQSeries) system. Object access, non-repudiation, privacy, integrity, and authorization issues are addressed. This workshop covers all of the distributed WebSphere MQ platforms including Windows, Solaris, AIX and HP-UX. All of the hands on exercises can be completed using a command interface into WebSphere MQ, which is reproducible, scriptable and universal to all operating systems.
    Attendees will gain experience in setting up object access security, to prevent unauthorized manipulation of queues and channels. They will learn how to configure channels to take advantage of the current implementation of Secure Socket Layer (SSL) in WebSphere MQ. They will learn about using API exits to provide true End-to-end security for application messages. They will also gain experience implementing security for a WebSphere MQ cluster and the special considerations attendant to a cluster environment.

    Recommended Prerequisites:
       Before taking this course, you should have previous technical experience in working with WebSphere MQ Administration. Skills and experience in one of the following areas will enable you to derive the most from this course: Communications and networking, System and network management, System design, Transaction processing, Client/server solutions, Platform knowledge.

     Full Description

    Product Id: MSMQ-MQSC-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® MQ Technical Boot Camp
    If you are looking to gain WebSphere MQ system administration skills in configuring and managing a WebSphere MQ network, our BMC Software 5-day Technical Boot Camp will provide you with the critical skills necessary to install, configure, manage and troubleshoot a WebSphere MQ network. Designed to quickly maximize your WebSphere MQ administrative skills, this training course is a cross platform class covering all of the WebSphere MQ platforms including Windows, iSeries, Solaris, AIX and HP-UX. All of the hands on exercises are completed using a command interface into WebSphere MQ, which is reproducible, scriptable and universal to all operating systems. Public class exercises are performed in a Windows environment. Detailed exercise instructions are provided for performing the same tasks on AIX, Solaris, HP-UX, iSeries, and z/OS. Private classes at customer locations may be performed on any of these operating systems upon request.
    Attendees will gain experience in setting up queue managers, both point-to-point and clustered channels, queues, triggers and clients using sample programs to test the network. All the major components of WebSphere MQ will be covered in detail through lecture, discussion and hands-on lab sessions. Lab sessions in this course apply to all distributed WebSphere MQ platforms.

    Recommended Prerequisites:
       Before taking this course, you should have previous technical experience in working with software. Skills and experience in one of the following areas will enable you to derive the most from this course: Communications and networking, System and network management, System design, Transaction processing, Client/server solutions, Platform knowledge.

     Full Description

    Product Id: MSMQ-MQAD-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® MQ Troubleshooting - Distributived Platforms
    This course may be delivered for distributed platforms or mainframe. See MSMQ-MQTM-0700 for Mainframe. When managing a sophisticated WebSphere MQ network an administrator has three primary tasks to ensure a smoothly operating middleware environment. First, it is critical that the systems and their connections be configured in accord with established best practices and appropriately for the available hardware and messaging volumes. Second, the administrator must establish mechanisms to proactively detect problems and correct their underlying causes. Third, the administrator must clearly understand application performance and its limitations (as established through testing) in order to establish business cases to improve bottlenecks rather than scattershot reworking of entire systems. Attendees in this course will gain experience in all three of these areas through classroom lecture describing configuration best practices, sizing techniques, problem detection and correction procedures, tracing and error handling techniques, and performance testing and analysis methods. The concepts will be further demonstrated through hands on exercise addressing each of the main topics.

    Recommended Prerequisites:
       Before taking this course, you should have previous technical experience in working with WebSphere MQ Administration at the level of BMC Software’s Basic MQ admin or IBM’s Basic MQ Admin courses. Skills and experience in one of the following areas will enable you to derive the most from this course: Communications and networking, System and network management, System design, Transaction processing, Client/server solutions, Platform knowledge.

     Full Description

    Product Id: MSMQ-MQTD-0700      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® Process Server for Developers
    This five-day course is designed to provide students with the core skills that they will need to implement orchestration (business process) services in WebSphere Integration Developer for WebSphere Process Server. After an initial discussion of the core function of process orchestration in an SOA, students begin by defining a business process using the WebSphere Integration Developer V6 and generating BPEL to describe that process. Students then learn use Service Component Architecture (SCA) to make the process more modular. Next, the concepts of data modeling for orchestration services are discussed in detail. Students construct basic data models as Business Objects. The course then takes students through binding that process to JMS (both MQ and Service Integration Bus) and HTTP based Web Services using the WebSphere Integration Developer (WID) V6 and deploying the resultant fully defined business process to the WID Process Server testing environment. The later portion of the course takes students through more advanced process modeling including loops and decisions as well as the detailed handling of exceptions and compensation in the process server environment. Finally, the course discusses other types of activity implementations including Business Rules Engines, State Machines, and Human Tasks. All key concepts are reinforced with hands-on labs to ensure that attendees leave with practical experience.

    Recommended Prerequisites:
       Fundamental knowledge of J2EE concepts and architecture as well as general business process design knowledge is highly recommended.

     Full Description

    Product Id: MSMQ-PSDV-0620      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    WebSphere® Process Server v6.2 Managers Technical Introduction
    This one day course is an introductory discussion of business choreography focused on providing students with an understanding of WebSphere Process Server product architecture and functionality in an end-to-end business scenario. In this course you will get a tour and overview of IBM's WebSphere Process Server product, as the orchestration provider in a Service Oriented Architecture and discuss the management challenges of implementing project initiatives that use WPS.

     Full Description

    Product Id: MSMQ-PSMI-0620      
    "There are no current schedules listed for this course, to request this course, click here."    		  

    XMS Programming
    Application Programming course designed to provide students with the skills needed to design and write applications that use Message Oriented Middleware such as IBM's WebSphere MQ using the eXtensible Message Service (XMS) API (also known as the IBM Message Service API).
    Attendees will learn how to access XMS interface functions from a repository (LDAP) in order to write applications that are not dependent on a particular messaging software and are useful in multiple enterprise messaging systems. In addition to configuring the repository, students will learn how to use both the point-to-point and publish/subscribe messaging models.
    All the major functions of XMS will be covered and lab exercises using WebSphere MQ as the XMS provider will give the opportunity to develop applications that use these functions.

    Recommended Prerequisites:
       You should have experience programming in C or C#. Classes will be taught on Windows using the latest version of WebSphere MQ.

     Full Description

    Product Id: MSMQ-XMSP-0700      
    "There are no current schedules listed for this course, to request this course, click here."