| Knowledge management is fundamental to a successful organization. The objective of knowledge management is to increase the ability to resolve issues quickly, accurately, and consistently.
Course Duration: 2 hours
Recommended Prerequisites:
BMC Remedy Service Desk 7.x: Using Incident Management (WBT) or equivalent experience
BMC Remedy Service Desk 7.x: Using Problem Management (WBT) or equivalent experience
Full Description
Product Id: RSMG-RKMU-0700
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