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The ITIL Awareness Web-based training is a great place for the ITIL novice to begin their education. This three-hour, self-paced, online course introduces participants to the IT Infrastructure Library (ITIL) V3 and its proven processes for successfully managing IT infrastructures. The interactive course covers the basics of ITIL V3 methodologies, concepts, and terminology and explains the business value of ITIL V3.
Course Duration: 3 hours
Full Description
Product Id: ITIL-3FAW-0100
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