This online course is an introductory course designed to teach concepts of BMC Service Desk Express Suite v9.x, and familiarize BMC Service Desk Express help desk end users with the functionality of the product. Students learn how to perform various tasks including call logging and creating and assigning incidents and work orders.

Recommended Prerequisites:
   User knowledge of the Microsoft Windows graphical user interface (GUI)

 Full Description

Product Id: RSMG-SDUS-0960