| This course provides BMC Remedy ITSM 7.5.x administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7.5.x applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Remedy ITSM 7.5.x applications to support the corresponding business processes.
Course Duration: 5 days
Full Description
Required Prerequisites:
Registration for: BMC Remedy Service Desk 7.5: Using Incident Management (WBT)
And
Registration for: BMC Remedy Service Desk 7.5: Using Problem Management (WBT)
And
Registration for: BMC Remedy Asset Management 7.5: Using (WBT)
And
Registration for: BMC Remedy Change Management 7.5: Using (WBT)
And
Registration for: BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT)
And
Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
Product Id: RSMG-ITA2-0750 |
Schedules |
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