| This online course provides ITSM application administrators, developers and consultants with an introduction to ITSM 7.5.x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7.5.x applications. It provides BMC Remedy IT Service Management 7.5.x administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications.
This course is a prerequisite to all other ITSM 7.x application administration courses.
Course Duration: 4 hours
Full Description
Required Prerequisites:
Registration for: BMC Remedy Service Desk 7.5: Using Incident Management (WBT)
And
Registration for: BMC Remedy Service Desk 7.5: Using Problem Management (WBT)
And
Registration for: BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
And
Registration for: BMC Remedy Change Management 7.5: Using (WBT)
And
Registration for: BMC Remedy Asset Management 7.5: Using (WBT)
Product Id: RSMG-ITA1-0750 |
Schedules |
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