| This course provides BMC Remedy IT Service Management 7.x administrators with the concepts and hands-on experience to incorporate best practices when configuring and administering BMC Remedy Service Desk 7.x and BMC Remedy Change Management 7.x.
Course Duration: 5 days
Recommended Prerequisites:
BMC Remedy AR System 7.x: Administering - Part 2
ITIL® Foundation Certification
Full Description
Required Prerequisites:
Registration for: BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
And
Registration for: BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)
And
Registration for: BMC Remedy Change Management 7.x: Using (WBT)
And
Registration for: BMC Remedy Service Desk 7.x: Using Problem Management (WBT)
And
Registration for: BMC Remedy Service Desk 7.x: Using Incident Management (WBT)
Product Id: RSMG-SDCM-0700 |
