1-day course

Development is an ongoing process requiring continuous attention, work, and feedback. It involves looking forward and asking the question: “what strengths do I want to use more and what developmental needs do I want to work on?” 360 feedback assessments are powerful tools for helping individuals improve, grow, and develop their interpersonal skills. No matter what position you hold in a company, it is important to understand how others (boss, peers and staff) perceive your effectiveness as a leader—both your strengths and weaknesses. 360-degree feedback from supervisors, co-workers and direct reports is valuable in improving both organizational and individual performance.

Objectives:

• Understand the value and purpose of taking a 360 assessment
• Learn how to read the results of a 360 by looking at a sample report
• Review the results of your 360
• Discuss areas of strengths, and areas for development
• Learn a framework for developing your leadership skills
• Create a development plan for enhancing your leadership abilities
• Begin working on your leadership development plan

1-day course

Team leaders need to know the basic concepts of building and maintaining an effective team. Effective teams produce at higher levels with better quality. Building High Performance Teams will demonstrate the power of teams and show team leaders how to use accountability and responsibility to improve their team's measurable performance.

Objectives:

• Understand teams, the dynamics of team development, and the principles and practices of team building
• Develop a high performance team
• Develop and maintain team goals, expectations and ground rules
• Establish and clarify team roles and responsibilities
• Foster and promote collaboration and trust among team members
• Empower team members and motivate them to develop buy-in and ownership
• Manage the behavior of difficult people on your team
• Develop and maintain team commitment to goals and objectives

1-day course

Are your talents, interests, values and personal qualities being fully utilized in your job? Do you like your job but want to get energized and excited about work again? In this one-day course you will develop a Career Development Plan that outlines internal and external resources available to you so you can return to work refreshed, positive and focused on partnering with your agency in achieving your professional goals. In doing so, you will:

Objectives:

• Identify issues and trends in the public sector and their impact on your career development
• Develop a Career Vision – what you want your future work life to look like
• Receive a career inventory based on your personality type and career interests and identify their influence on your career development
• Identify potential career matches by evaluating results against various industries, agencies, professions and positions within the public sector
• Outline a Career Development Plan to achieve your Career Vision
• Design strategies to implement your Career Development Plan back on the job the very next day!
• Note: This course may include one or more personality/career inventories. If so, the inventory MUST be completed at least one week prior to class. Once registered, you will receive information regarding how to complete these assessments. Your personalized report will be given to you in class.

1-day course

The session is designed to help emerging leaders receive more training in what it means to be a coach as part of their stated or unstated job requirement. Participants will explore the elements of effective coaching, understand the specific steps involved in coaching, and have ample time to practice being in the role of coach. At the end of the course they will feel more confident in their identity as coach as part of what it means to be a leader. In addition they will be able to convey these elements to other team players and colleagues to further their learning and be a more effective leader in the organization.

Objectives:

• Plan Differentiate between the role of manager, leader and coach
• Understand the distinctions and elements of effective coaching
• Practice the steps involved in coaching using coaching situations relevant to the participants’ workplace

1-day course

The session is designed to help employees understand the dynamics of difference in the workplace. They will identify the workplace case for attending to differences as well as opportunities for valuing diversity. They will gain a fundamental understanding of diversity dimensions and increase their consciousness about the impact of their behavior on others through self awareness and self-management. Basic skills that support valuing and utilizing differences will be covered, such as feedback and self-disclosure. Participants will have the opportunity to practice those skills to enhance workplace relationships and will create an individual action plan to advance their skills.

Objectives:

• Identify workplace case and opportunities for valuing diversity
• Gain a fundamental understanding of diversity
• Increase consciousness about impact of behavior on others through self awareness
• Gain an understanding of basic skills that support valuing and utilizing differences
• Practice basic skills to enhance business relationships

1/2-day course

E-mail is the number one form of business communication, but most people complain that e-mails take too much of their time, increase conflict, and often add to the problem rather than solve it. This workshop helps e-mail writers and receivers manage the e-mail monster, regain significant work time, and write e-mails that lead to results, collaboration, and agreement.

Objectives: Learn and practice the answers to the following questions:

• What e-mails do I need to receive –and not receive – and how do I best communicate this information to senders?
• What do I do when I receive unproductive e-mails?
• How do I decide whether an e-mail is the right tool?
• If e-mail is the right tool, how do I write e-mails that get me what I need?
• How do I develop effective Subject lines, CCs, Bccs, Openings, Content?
• What creates trouble?
• What do I need to consider regarding E-mail etiquette?
• What is an official record, what can create legal issues?

1-day course

This one-day class will help you improve your communication skills in the vital area of listening. Effective listening habits improve relationships at work, provide the opportunity to learn, and have a positive impact on productivity.

Listening is a very powerful tool, but it is rarely taught in school. Listening skills help in many work environments, including problem solving, meetings, to help customers and others stay calm during disagreements, when speaking to someone with a language barrier, and to help people think through options.

Objectives:

• Distinguish between several different levels of listening
• Recognize and avoid poor listening habits
• Use a variety of effective listening skills
• Describe your preferred listening style(s)
• Display appropriate nonverbal listening behaviors

• Identify the personal and professional benefits of EI
• Be able to describe each of the five elements of EI
• Develop a structured approach to increasing their skill level in all five competencies

2-day course

In this course, you will learn various techniques, skills and methods that will enable you to facilitate group meetings, discussions and brainstorming sessions.

Objectives:

• Apply specific behaviors to attain desired climate and results in meetings
• Generate and moderate discussion
• Use techniques of problem-analysis and decision-making in a team setting
• Maintain interest and involvement for all team members
• Utilize effective verbal skills to keep group discussion on course and focused

4-hour course

Never in the history of American business have there been four generations in the workplace. The generational diversity and the challenges and opportunities it presents will be the focus of this class. Through an interactive learning process, participants will understand the differences between the four generations and learn how to recruit and motivate them.

Objectives:

• Overview of the differences between the four generations and common generational characteristics
• Understanding of the different motivational triggers for the generations
• A discussion regarding the new definition of organization loyalty
• Learning new recruiting methodologies that appeal to the Generation X’s and Generation Y’s